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Network Support Engineer

2 months ago

Derby UK, Derbyshire, United Kingdom Node4 Ltd Full time

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.


About the role

As a Network Support Engineer, you will be required to provide and promote a professional, high quality, customer focused service to our clients and partners, ensuring industry-leading levels of customer satisfaction. Working as part of a team you will be responsible for supporting all client Network environment ensuring support is provided within a timely manner. Act as first escalation point for customers and internal departments.


What will you bring?

  • Excellent communication skills, both written and verbal
  • Confidence to work and communicate across a variety of audiences in a professional manner.
  • Excellent time management skills and an ability to prioritize and multi-task.
  • Attention to detail and getting it right first time.
  • Being able to work as part of a team.
  • Ability to work pro-actively and to tight deadlines.
  • Knowledge and experience in working in an ITIL environment.


Technical Skills

  • Strong knowledge of network principles in a support environment
  • Working knowledge and accreditation for Juniper, Cisco or Fortinet
  • IP Addressing & DHCP
  • BGP, OSPF, NAT & PAT
  • Routing & Switching
  • QOS implementation and troubleshooting
  • IPSec VPN configuration & management
  • MPLS & SD WAN knowledge
  • Tools – LogicMonitor, Observium, PRTG & Solarwinds


What can we offer you?

  • Hybrid Working
  • Private Medical Insurance or Company Paid Health Cash Plan
  • Employee Assistance Program
  • 25 days holidays plus your birthday off
  • Option to purchase additional holiday (up to 5 days)
  • Company Pension Scheme
  • Life Assurance x 4
  • A diverse workforce
  • Employee investment with Node4 training Academy
  • Family savings and shopping discounts through the Node4 benefits portal.
  • Discounted Gym Membership
  • Modern facilities with open and welcoming breakout areas
  • Company Social events
  • Never ending supply of hot and cold drinks, biscuits, sweets, and fruit


Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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