Head of Client Services

1 month ago

London UK, UK, United Kingdom BJSS Full time

About Us


We’re an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we’ve been finding better, more sustainable ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day.


In the last 30 years we won several awards, including a prestigious Queen’s Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach.


Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery.


We want to continue to grow our team with people just like you


About the Role


Are you looking to take a leading role in supporting clients to achieve their strategic objectives and help them to transform?


Are you a natural relationship builder, who enjoys collaborating with a broad set of stakeholders?


Do you have experience of working in a technology environment, and are comfortable helping clients address both their business and tech needs?


We’re looking for senior, talented people who are looking to take the next step in their career and join our growing Client Services team.


Our client services team is charged with ensuring that our relationships with clients are successful and generate significant value for both clients and BJSS. Day to day, the team engages with clients to ensure we are meeting their needs whilst managing margin. The team is collaborative and when working well allows all other teams in BJSS to do their best work and contribute effectively.


As a Head of Client Services you will take ownership of our relationships with some of our major clients, ensuring they experience the very best of BJSS, and supporting them to meet their strategic objectives. You’ll lead the BJSS account team, working closely with colleagues in sales, delivery and our industries team to ensure we deliver great outcomes for our clients. In addition, you will have oversight responsibility for a wider portfolio of accounts, mentoring the Client Service Leads who run them and driving the business to ensure client accounts grow to their maximum potential.


In this role, the Head of Client Services will be responsible for:

  • Taking ownership of client accounts, including overall growth and meeting or exceeding revenue targets
  • Developing the client account strategy and leading an account team to ensure its successful execution
  • Working closely with the client to ensure BJSS understands their pain points and challenges, and mobilising BJSS expertise to meet their needs
  • Building, growing and maintaining senior client relationships, seeing clients face to face
  • Developing strong links with internal BJSS functions to ensure the account is successful and meets the demands of the client
  • Acting as a key member of the Client Services community (which is accountable for all existing account development across BJSS), driving continual improvement in how we operate and serve our clients
  • Bring industry best practice, be active in the business driving new initiatives and selling the BJSS brand at events and on social media
  • Management oversight of a portfolio of accounts run by Client Service Leads
  • Reporting to the Senior Leadership Group on account progress and activities
  • Financial forecasting for the accounts you run and those across your portfolio


About You


To succeed in this role:

  • You are an experienced leader with experience of managing a portfolio of accounts and able to demonstrate continued account success and growth
  • You have worked in technology environments and are comfortable discussing different technology approaches, platforms and products with clients
  • You have experience of working in a Consulting environment
  • You have experience of building and maintaining relationships at C-suite level
  • You have excellent communication skills and can influence stakeholders at all levels
  • You are a strong collaborator and enjoy working with a wide range of people, both internally and client-facing
  • You have a keen commercial awareness that enables you to identify and shape potential opportunities, as well as to take ownership for commercials
  • You have strong delivery experience and can evidence leadership of complex client engagements


Some of the Perks

  • Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)
  • Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other
  • Life Assurance (4 x annual salary)
  • 25 days annual leave plus bank holidays
  • Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH
  • Discounts – we have preferred rates from dozens of retail, lifestyle, and utility brands
  • An industry-leading referral scheme with no limits on the number of referrals
  • Flexible holiday buy/sell option
  • Electric vehicle scheme
  • Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O’Reilly
  • Giving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
  • You will become part of a squad with people from different areas within the business who will help you grow at BJSS
  • We have a busy social calendar that you can choose to join– quarterly town halls/squad nights out/weekends away with families included/office get togethers
  • GymFlex gym membership programme

  • Head of Digital Client Service Delivery

    1 month ago

    UK, UK, United Kingdom Sentinel Full time

    Head of Digital Client Service Delivery / Senior Product Manager / Senior Project ManagerLocation: Remote, United KingdomContract Type: PermanentSchedule: Full Time, 37.5 Hours per WeekAre you ready to drive digital transformation at a leading UK accountancy firm? We’re seeking a dynamic Head of Digital Client Service Delivery to revolutionize the...

  • Head of Client Services

    2 days ago

    UK, UK, United Kingdom Cactus Search Full time

    In this role, your primary responsibility is maintaining strong customer relationships and improving services to ensure customer satisfaction.To accomplish this, you should promote service excellence and continuous improvements by demonstrating effective communication standards, collaborating with internal and external partners, and proactively managing...

  • Head of Client Services

    2 weeks ago

    London,, UK, United Kingdom Orla Rose Associates Full time

    Head Of Client Services - Wealth ManagementOverview:Wealth management firm specializing in providing bespoke financial services to high-net-worth individuals and families across the UK, Geneva, and Monaco. We are seeking an experienced and dynamic Head of Client Services to lead our client services team and ensure exceptional service delivery to our...

  • Partner & Head of Private Client

    4 weeks ago

    UK, UK, United Kingdom AJ Chambers ® Full time

    AJ Chambers are delighted to be recruiting for a highly motivated and experienced Private Client Partner to join a dynamic and growing commercial legal practice in the heart of London, as the teams Head of Department. If you are passionate about providing excellent client care, have a proven track record in private client work and are seeking a new...

  • Senior Project Manager

    1 month ago

    UK, UK, United Kingdom Head Resourcing Full time

    Hybrid – Glasgow (two days per week) Salary – Up to £70,000 Role – Senior Agile Project ManagerHead Resourcing have partnered with a successful family-owned Glasgow business to support their search for an experienced Agile Project Manager. Revenues with this client have grown significantly now to over £2bn as they provide services to some of the...

  • Head of Sales

    2 weeks ago

    London, UK, UK, United Kingdom GoMedia Services Ltd Full time

    GoMediaGoMedia is the world-leader in providing passenger facing solutions to the transportation industry around the world. These range from full effectively connecting passenger devices to the local WiFi network to full immersive entertainment solutions both are focused at increasing passenger engagement and increasing passenger satisfaction scores. GoMedia...

  • Head of Client Services

    3 weeks ago

    London, UK, United Kingdom Reply Full time

    Head of Client Services About Threepipe Reply: Threepipe Reply is an award-winning integrated brand performance agency of specialists, working across; media, creative, social, analytics, UX, data science, search marketing and PR. Threepipe offers a rigorous planning framework, proprietary and best in breed technology partners to help consumer and business...

  • Cyber Security Consultant

    1 month ago

    UK, UK, United Kingdom Head Resourcing Full time

    Cyber Security Consultant Up to £55,000 + benefits (including 10% bonus) Head Resourcing is looking for a Cyber Security Consultant to join one of Scotland’s biggest success stories. This role will be worked on a hybrid basis in Glasgow and will be working closely with our clients third-party suppliers and internal stakeholders to ensure all security...

  • Mainframe System Automation Engineer

    4 weeks ago

    UK, UK, United Kingdom Head Resourcing Full time

    Mainframe System Automation Engineer (OPS/MVS) required for an initial 12 - 18-month role with our blue-chip Financial Services client. The right candidate must have demonstrable experience in Mainframe Automation & Operations, OPS/MVS, REXX and ideally some experience in CA-View & CA-Deliver.The role must be engaged via an FCSA accredited Umbrella company,...

  • Mainframe System Automation Engineer

    4 weeks ago

    UK, UK, United Kingdom Head Resourcing Full time

    Mainframe System Automation Engineer (OPS/MVS) required for an initial 12 - 18-month role with our blue-chip Financial Services client. The right candidate must have demonstrable experience in Mainframe Automation & Operations, OPS/MVS, REXX and ideally some experience in CA-View & CA-Deliver.The role must be engaged via an FCSA accredited Umbrella company,...

  • Head of Visitor Services

    1 month ago

    London, UK, UK, United Kingdom Artisan People Group Full time

    This is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show.Staff Leadership and ManagementWorking with the Head of Visitor Operations you will have a key role in setting the customer service principles.Working to bring and maintain cohesion within the Visitor Services management...

  • SAP Basis Administrator

    4 weeks ago

    UK, UK, United Kingdom Head Resourcing Full time

    Head Resourcing are looking for a SAP administrator in either Harlow, Essex OR Glenrothes OR Livingston 2 days per week. The role is for an aerospace and defence company and pays between £55k - £60k. This role requires SC clearance.The function sits within the Digital Technology team and is responsible for the delivery and support of SAP Basis to all UK...

  • Head of Security

    1 month ago

    London, UK, UK, United Kingdom Insignia Group of Companies Full time

    Insignia are currently seeking a Head of Security, this individual will be responsible for the overall company security responsibilities, obligations, and duties, such as maintenance responsibilities, performance responsibilities, strategic development responsibilities, and direction responsibilities. You will be required to create protocols and policies...

  • Head of Security

    4 weeks ago

    London, UK, UK, United Kingdom Insignia Group of Companies Full time

    Insignia are currently seeking a Head of Security, this individual will be responsible for the overall company security responsibilities, obligations, and duties, such as maintenance responsibilities, performance responsibilities, strategic development responsibilities, and direction responsibilities. You will be required to create protocols and policies...

  • Head of Client Services

    2 weeks ago

    London,, UK, United Kingdom Ad Idem Consulting Full time

    Global Head of Client Services - Prime BrokerageAbout the businessOur client is a leading algorithmic trading firm and trusted principal liquidity, technology and prime services partner to institutional clients and trading venues globally.The target client base is comprised mainly of retail focused trading firms and brokerages, as well as an expansion into...

  • Head of Client Services

    2 weeks ago

    London,, UK, United Kingdom JLB Full time

    JLB are working with a leading sports organisation who are looking for a Head of Client Services to join their team in London. Key Responsibilities:Leadership & Management: Lead, mentor, and manage a team of professionals, fostering a collaborative and high-performance culture.Client Relationship Management: Serve as the primary point of contact for key...

  • Client Service Solutions Executive

    4 weeks ago

    London, UK, UK, United Kingdom Legal & General Full time

    We are Legal & General Investment Management (LGIM), the asset-management arm of Legal & General Group. Our purpose is to create a better future through responsible investing. We strive to achieve this through a strong sense of partnership with our clients, working together to achieve positive long-term outcomes. We draw on industry-leading expertise to...

  • Client Service Solutions Executive

    4 weeks ago

    London, UK, UK, United Kingdom Legal & General Full time

    We are Legal & General Investment Management (LGIM), the asset-management arm of Legal & General Group. Our purpose is to create a better future through responsible investing. We strive to achieve this through a strong sense of partnership with our clients, working together to achieve positive long-term outcomes. We draw on industry-leading expertise to...

  • Client Services Manager

    2 weeks ago

    UK, UK, United Kingdom MBA Full time

    MBA are proud to be partnering with our client, a leading procurement services organisation who support clients across hospitality and other food service industries, in their recruitment of a Client Services Manager. As the Client Service Manager you will be responsible for ensuring the protection of procurement contracts across their key client portfolio....

  • Client Services Advisor

    1 month ago

    Lytham St Anne's, UK, UK, United Kingdom Inenco Group Full time

    Join our dynamic team at Inenco and become the frontline hero! We're on the lookout for someone who thrives on being the initial point of contact between us and our valued clients. Your mission? To dive into queries head-on, ensuring not just satisfaction, but 100% client delight across every aspect of our service delivery. Ready to make every...