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Depot Manager

3 months ago

Dunstable UK, Bedfordshire, United Kingdom Intercounty Truck & Van Ltd Full time

Intercounty Truck & Van Ltd has been operating as a Mercedes-Benz franchise for 20 years covering the five counties of Northamptonshire, Cambridgeshire, Lincolnshire, Buckinghamshire and Bedfordshire with dedicated commercial vehicle dealerships to support our customer base.

Our technicians, sales teams and back office support all share the same goal; to deliver an unrivalled customer experience, adding value through our products and services. Whether it’s a single van or hundreds of trucks, Intercounty has the expertise across a diverse customer portfolio to offer the best service.


Key Duties and Responsibilities:

  • Defining market targets for workshops within the framework of performance targets and, together with the company management, drawing up a corresponding annual plan
  • Controlling cost management for own department
  • Compiling and maintaining a resource plan for the workshop and developing concepts and measures for load optimization.
  • Ensuring planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly; optimal design of workplaces and processes
  • Preparing planning and calculations for investments in workshops, facilities and HR together with the company management
  • Determining HR resource requirements, employing new staff and developing an induction plan
  • Managing, coaching and motivating employees to ensure a high quality of staff
  • Together with employees, establishing business objectives and personal development goals and monitoring performance against agreed targets
  • Monitoring the regional market with respect to new competitors and carrying out analyses of the competition/benchmarking in Services
  • Using the external analysis undertaken, carry out internal analysis to ensure business is competitive within the market place
  • Performance analysis to identify areas of weakness and appropriate, targeted marketing activity
  • Ensuring correct completion of Vehicle Health Checks, upsell conversions and follow up of unsold, deferred work process
  • Ensuring all technical test equipment and tools are available and ready for use
  • Guaranteeing cleanliness and orderliness of workshops and ensuring quality control of all completed tasks

Preferred Qualifications and Experience:

  • Excellent communication and interpersonal skills.
  • Good working knowledge of MS Office.
  • Good working knowledge of Kerridge (Dealer Management System)
  • HGV Experience necessary

Benefits:

  • Bonus scheme
  • Company Pension
  • 22 days holiday
  • Death in Service Benefit
  • Wellness and Mental Health Program
  • Uniform & PPE Allowance
  • Cycle to work scheme