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Are you passionate about preventing fraud and protecting the financial industry? Our client, a leading finance organisation based in Chester, is seeking a talented Fraud Specialist to join their dynamic team. If you have a keen eye for detail and thrive in a fast-paced environment, this could be the perfect opportunity for you


Responsibilities:


- Transaction monitoring / payment screening: You will be responsible for finding and investigating unusual transactions, patterns, and activities to screen for potential money laundering or terrorist financing. Your role will involve maintaining detailed records of all investigations and findings, ensuring alerts are managed according to procedures, and meeting quality and service level agreements. Ensuring regulatory procedures are followed is also essential.


- Complaint handling (written and verbal communication): As a Fraud Specialist, you will investigate the causes of customer dissatisfaction and resolve service complaints in line with procedures and regulatory requirements. Building positive customer relationships and delivering excellent customer service will be paramount.


- General Role Responsibilities: In addition to the specific fraud-related tasks, you will manage and resolve customer complaints to a high standard, demonstrate effective communication skills, tailor communication to different audiences, collaborate with internal and external stakeholders, undergo required training, contribute to a diverse and inclusive culture, and provide cover and assistance across the business as needed.


Minimum Skills / Experience:


- Required Skills / Experience: You should have the ability to build and maintain stakeholder relationships, possess technical skills with the ability to use various systems, and thrive in a fast-paced environment that embraces change.


- Desirable Skills / Experience: Prior experience in transaction monitoring / payment screening, complaint handling, project management, or a financial services environment would be advantageous. Knowledge of regulatory policies within the financial sector will also be beneficial.


At our client's organisation, they foster a supportive and inclusive culture, where your contributions are valued. You will have the opportunity to work with a team of dedicated professionals and make a meaningful impact in the fight against fraud. If you are ready to take on this exciting challenge, apply now Don't miss out on the chance to join their talented team and contribute to their ongoing success.