Administrator

2 weeks ago

Chester, United Kingdom Specialist Motor Finance Limited Full time

**Administrator - up to £24,000 - Chester - Hybrid working after 3 months probation period**

Hours of work: Monday to Friday 9-5pm and 10-6pm alternating shift pattern + 1/3 Saturdays 10-5pm (time back in lieu for the Saturday worked)

Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.

**About the role**

**The Customer Onboarding Associate role is responsible for ensuring all loan agreements are processed and activated (paid out) within agreed service levels.**

**Key responsibilities**
- Ensure loan agreements are activated following a prescribed process.
- Ensure customer information is validated using our fraud checks
- Ensure all loans are processed within the required timescales.
- Ensure ‘welcome letters’ are dispatched to customers after the agreement has been activated.
- Complete Customer bank verification calls as and when necessary
- Handle inbound and outbound telephone calls from our Dealer/Broker network, and customers with efficiency and professionalism.
- Deliver exceptional customer service.
- Report Money Laundering suspicions to FCI as necessary.
- Builds and maintains good working relationships with other business areas, including Underwriting, Sales, other Operational teams and supporting Dealer/Broker network.
- Continually to look for process improvements.
- Root Cause analysis should be reviewed regularly to ensure our processes do not create any barriers along the customer journey.
- Ensure the principles of Treating Customers Fairly are adhered to.
- General office administration, including post and document management.
- Demonstrate the company Vision and Values.

**About you**
- Analytical and logical approach.
- Excellent telephony skills.
- Excellent communication skills.
- Ability to work under pressure.
- Problem solving skills.
- Thorough knowledge of departmental and business policies and procedures
- Fully computer literate
- You must act with integrity.
- You must act with due skill, care and diligence.
- You must be open and cooperative with the FCA, the PRA and other regulators.
- You must pay due regards to the interests of customers and treat them fairly.
- You must observe proper standards of market conduct.
- You must act to deliver good outcomes for retail customers.

**Employee benefits**
- Pension scheme - up to 8% contributory pension
- Employee referral programme
- 26 days holiday + 8 days bank holiday
- Above and Beyond awards
- Income protection scheme
- Employee of the Year
- Long Service awards
- Discretionary annual bonus
- Life assurance
- Discounted gym membership
- Flexible working
- Training and exam sponsorship
- Employee assistance programme
- Paid volunteer days
- Purchase additional annual leave
- Social events

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Chester, CH4 9RF

Reference ID: Customer onboarding Associate

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