Current jobs related to Service Desk Team Leader - Peterborough, Eastern England - CDW
-
Service Desk Agent
3 weeks ago
Peterborough, UK, Eastern England, United Kingdom IT Naturally | B Corp | MSP Full timeJoin our TeamAt IT Naturally our team is like a family, we put people first whether that’s each other or the customer so in return we look after you.We often get asked why we are called IT Naturally, we reply ‘because IT comes naturally to us”. All our team are experts in their field, and we reflect that in our company name. We pride ourselves on our...
-
Out of hours Service Desk/ Call Centre Analyst
4 months ago
Peterborough, UK, Eastern England, United Kingdom Global Technology Solutions Ltd. Full timeOut of Hours Service Desk Analyst - 1st line SupportApplicants must live no more than 50 mins drive from PeterboroughLooking for experienced Call Centre / Service Desk AnalystsYou will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role.Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off.Hourly...
-
Team Leader
2 weeks ago
Peterborough, UK, Eastern England, United Kingdom LightSpeed Broadband Full timeJob Title: Team LeaderReports to: Head of Customer ExperienceLocation: Head OfficeFull TimeThe LightSpeed ExperienceRewarding experience. Meaningful outcomes. Making a difference in people's lives. That's what motivates us. Embrace diversity. Celebrate inclusion. Champion ideas. From across the table to around the UK, our path to innovation comes...
-
Customer Service Analyst
2 days ago
Cambridgeshire, East Anglia, Peterborough, Eastern England, United Kingdom Global Technology Solutions Ltd Full timeLocation Hampton, PeterboroughPay - £14.84 per hour, after 3 months goes up to £15.44Contract 3 months + potential extensionsHours 7.5 hours a day, between 07:00 and 20:30 2 weekends a month, get the days back in the week.Required skills:- Plenty of Customer service experience- Previously required to complete calls/make bookings.- Experience with Microsoft...
-
Crew Leader
7 days ago
Peterborough, East Anglia, Eastern England, United Kingdom McCormick UK Limited Full timeCrew Leader (Production)Shift pattern: 3 on 3 offPeterborough, CambridgeshireThis is a great opportunity to join our team and continue the great work in bringing to life our condiments manufacturing facility, located in Peterborough, UK. Our vision is to build a sustainable, innovative McCormick factory-of-the-future to support our Flavour Solutions...
-
Customer Services Warranty Administrator
2 weeks ago
Peterborough, UK, Eastern England, United Kingdom Seismic Recruitment Full timeCustomer Services Warranty AdministratorPeterborough (PE1) - HybridInitial 12-month contract - will extend for the right person!Up to £15.70 per hour PAYE/ £21 per hour Umbrella (could be more)Do you pride yourself on your communication skills, and ability to interact with customers and colleagues? Can you manage and analyse data? Are you organised and...
-
Cisco Services Quote Coordinator
2 months ago
Peterborough, UK, Eastern England, United Kingdom CDW UK Full timeCDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.CDW prides itself on...
-
Manufacturing Team Lead
1 month ago
Peterborough, UK, Eastern England, United Kingdom Devonshire Full timeAs Production Supervisor for this Global Omni-Channel solutions business, you will supervise and coordinate the activities of employees engaged in high quality manual hand fulfilment services.The Fulfilment team carry out a variety of print finishing and packing related tasks, often high volume and time intense. Main Responsibilities: To read and understand...
-
Field Service Engineer
4 weeks ago
Peterborough, UK, Eastern England, United Kingdom Venatu Recruitment Group Full timeOur South Yorkshire based client is currently looking for an experienced Field Service Engineer to join their team! Field Service Engineer - Peterborough / Northampton / Corby Area covered: UK WideSalary: £35-40k (overtime available)Hours: Monday to Friday 9am to 5pm (Travel to and from site paid as overtime)PermanentBenefits:Company Van and Fuel CardBUPA...
-
Field Services Engineer
4 months ago
Peterborough, UK, Eastern England, United Kingdom Howden, A Chart Industries Company Full timeExciting Opportunity for a Field Service Engineer!We are searching for an experienced Field Service Engineer to join our talented team based in Peterborough. As a Field Service Engineer, you will provide worldwide onsite technical assistance to customers during: overhaul, repair, maintenance, fault finding and installation and commissioning of steam...
-
Technical Service Engineer
2 months ago
Peterborough, UK, Eastern England, United Kingdom Baker Perkins Full timeBaker Perkins, a renowned name in the bakery, biscuit, confectionery, snack, and breakfast cereal sectors, is a trusted technology provider for many of the world's leading brands. Now a technology brand of Coperion – owned by Hillenbrand, we operate from two strategic locations in the UK and the USA.Our strength lies in our deep understanding of...
-
Marketing Executive
3 weeks ago
Peterborough, UK, Eastern England, United Kingdom LightSpeed Broadband Full timeJob Title: Marketing ExecutiveReports to: Marketing DirectorLocation: Hybrid (2 days a week in the office) - Relocating to Peterborough in OctoberFull TimeThe LightSpeed ExperienceRewarding experience. Meaningful outcomes. Making a difference in people's lives. That's what motivates us. Embrace diversity. Celebrate inclusion. Champion ideas. From...
-
Project Manager
4 weeks ago
Peterborough, UK, Eastern England, United Kingdom Veolia Water Technologies & Solutions Full timeVeolia Water Technologies & Solutions (WTS) is a worldwide leader in water recovery, treatment and reuse. We design and supply a range of water systems, from food and beverage applications, to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. Job DescriptionProject ManagerThis is a long term ongoing temporary...
-
Copy of Project Manager
4 weeks ago
Peterborough, UK, Eastern England, United Kingdom Veolia Water Technologies & Solutions Full timeVeolia Water Technologies & Solutions (WTS) is a worldwide leader in water recovery, treatment and reuse. We design and supply a range of water systems, from food and beverage applications, to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. Job DescriptionProject ManagerBASED IN FRANCEMust speak FRENCH and...
-
Recruitment Consultant
4 weeks ago
Peterborough, UK, Eastern England, United Kingdom Brook Street Full timeRecruitment Consultant - Trainee to Senior Level Competitive Base Salary from £25k - £28k + Uncapped Commission PeterboroughAre you an experienced Recruitment Consultant with a proven track record of success in winning your clients and reaching targets? Or maybe you are a self-motivated individual with valuable experience within sales and customer...
-
Recruitment Consultant
3 weeks ago
Peterborough, UK, Eastern England, United Kingdom Brook Street Full timeRecruitment Consultant - Trainee to Senior Level Competitive Base Salary from £25k - £28k + Uncapped Commission Peterborough - driving requiredAre you an experienced Recruitment Consultant with a proven track record of success in winning your clients and reaching targets? Or maybe you are a self-motivated individual with valuable experience within sales?We...
-
Generator Engineer
4 weeks ago
Peterborough, UK, Eastern England, United Kingdom WB Power Services Ltd Full timeGenerator Service EngineersWB Power Services is currently recruiting Generator Service Engineers. This is a superb opportunity for Generator Service Engineers to join the business through this rapid period of growth. The business is looking for driven and motivated Generator Service Engineers to support the team through these exciting times.WBPS is a dynamic...
-
Trainee Account Manager
1 month ago
Peterborough, UK, Eastern England, United Kingdom Pareto Full timeJob Title: Trainee Account ManagerLocation: PeterboroughSalary: £26k basic (£37k OTE)REF: J11844:WMSector: TechOur client brings businesses together with communications tech in new and unexpected ways, making their clients more accessible, more productive and more profitable. Working primarily with mid to large-sized UK enterprises, they're recognised...
-
Office Manager
2 days ago
Peterborough, UK, Eastern England, United Kingdom Talent Finder Jobs Full timeOffice Manager | Peterborough | Full Time | up to £32,000 paWe are a successful online retail business, specialising in personalised gifts and housewares, and we’re excited to welcome an experienced Office Manager to our team. This is a crucial role, requiring a detail-oriented professional who excels in a fast-paced environment. As a family-run company...
-
Centre Manager
1 month ago
Peterborough, UK, Eastern England, United Kingdom FigFlex Offices Full timeWe have a unique opportunity for an individual to take charge of one of FigFlex Offices' most prestigious Business Centres, located at Lynch Wood Park in Peterborough. This location offers exceptional amenities, including expansive green spaces with mazes and a pond, an on-site restaurant, and a gym.We are seeking a dynamic Centre Manager who can deliver...
Service Desk Team Leader
4 months ago
Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all CDW customers with the best level of customer servce and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets
KEY RESPONSIBILITIES
- Provide leadership, guidance and support to a team of service desk analysts
- Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions
- Identify and deliver training and development needs in line with company procedures
- Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents
- Responsible for the upkeep and quality of the knowledge base for the team
- Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions
- Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service
- Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods
- Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback
- Ensure that there is continual service review and improvement of all processes and procedures
- Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets
- Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI’s
- Identify and escalate any potential breach of service level or risk to CDW where possible mitigating breach and managing to resolution
- Provide relevant stakeholders within Services with ad hoc reports
The above is not an exhaustive list of duties and you will be expected to perform different asks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
QUALIFICATIONS, SKILLS AND EXPERIENCE
- Awareness of ITIL methodologies and best practice
- Knowledge of the working practices of the area responsible for
- Good working knowledge of Microsoft Word, Excel and Outlook
- Previous supervisory experience
ESSENTIAL ATTRIBUTES
- A real passion for people management and development in a large team
- A passion to deliver excellent service with service level management and experience
- Previous people management experience
- Driven, motivational, professional leader, with a 'can-do’ attitude at all times
- Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations
- Creative and innovative problem-solving skills with an inquisitive nature
- Analytical with attention to detail
- Ability to work as a team to support and influence team members
- A desire to take ownership and accountability to see your work through to resolution
- Ability to work under pressure and to tight deadlines
- A patient, tolerant and supportive team member