Customer Service Analyst

9 hours ago


Cambridgeshire East Anglia Peterborough, Eastern England, United Kingdom Global Technology Solutions Ltd Full time

Location Hampton, Peterborough

Pay - £14.84 per hour, after 3 months goes up to £15.44

Contract 3 months + potential extensions

Hours 7.5 hours a day, between 07:00 and 20:30 2 weekends a month, get the days back in the week.


Required skills:

- Plenty of Customer service experience

- Previously required to complete calls/make bookings.

- Experience with Microsoft Word/Excel/PowerPoint/Outlook

- Speaking/typing in English to a professional level.

- Being a great problem solver thinking proactively in order to resolve incidents as quickly and smoothly as possible.

- Educated to GCSE Level or equivalent in Maths and English

- IT certificated desirable but not essential.


Requirements:

- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.

- Proactively keeping Customers informed on incident or request status and progress.

- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.

- Adhering to Incident management procedures.

- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.

- Keeping up to date with the current standard procedures.

- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.

- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager

- Escalate potential problem issues with Problem and Incident Management.

- Contributing to team meetings.


If you think you're suitable for the role, apply now



  • Peterborough, UK, Eastern England, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line SupportApplicants must live no more than 50 mins drive from PeterboroughLooking for experienced Call Centre / Service Desk AnalystsYou will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role.Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off.Hourly...

  • Senior Compliance

    2 months ago


    Peterborough, UK, Eastern England, United Kingdom Travelex Full time

    Role Purpose:The Senior C&R AML Analyst is responsible for ensuring the business complies with all applicable anti money laundering (AML) legislation, other regulatory requirements and Travelex’s internal standards. The Senior C&R AML Analyst will work closely with the Money Laundering Reporting Officer (MLRO), investigating suspicious activity in...

  • Compliance Analyst

    4 months ago


    Peterborough, UK, Eastern England, United Kingdom AJ FOX COMPLIANCE Full time

    We have an incredible new opportunity for a Compliance Analyst to join a prestigious National Law Firm. This role is based in the Peterborough/Spalding area.Prior experience within a legal compliance environment is vital, specifically within an AML role working within a law firm. Equally, familiarity with UK Sanctions and AML, CPF Regulations and CTF would...


  • Peterborough, UK, Eastern England, United Kingdom Seismic Recruitment Full time

    Customer Services Warranty AdministratorPeterborough (PE1) - HybridInitial 12-month contract - will extend for the right person!Up to £15.70 per hour PAYE/ £21 per hour Umbrella (could be more)Do you pride yourself on your communication skills, and ability to interact with customers and colleagues? Can you manage and analyse data? Are you organised and...


  • Bedfordshire, South East, Eastern England, United Kingdom HAYS Full time

    Exciting Customer Service opportunity in the Bedfordshire area Our client is seeking motivated and customer-focused individuals to join their team as Customer Service Representatives. If you're passionate about helping people, have excellent communication skills, and thrive in a fast-paced environment, then this role is for you.Responsibilities:Handle...

  • Business Analyst

    1 month ago


    Peterborough, UK, Eastern England, United Kingdom Travelex Full time

    Job Title: Business AnalystJob Type: Full Time, PermanentWorking Location: Peterborough, Hybrid Join our growing Global Wholesale Team We have an ambitious and exciting fast paced change and transformation agenda across Wholesale Globally. We’re looking for passionate and driven people to join us in our mission. In return you’ll have the opportunity to...

  • Policy Advisor

    2 weeks ago


    Cambridgeshire, Eastern England, United Kingdom EASYWEBRECRUITMENT.COM Part time

    Contract: Permanent, Flexible working arrangements considered (3.5 to 5 days a week)Location: The successful candidate will be required to live within a commutable distance to the Bradford, Peterborough or Camberley office with travel to other sites as required.Salary: The spot salary for this post is £43,322 per annum for applicants who fully meet the...

  • Service Supervisor

    1 week ago


    Cambridgeshire, UK, Eastern England, United Kingdom Cento Full time

    Job Title: Service Engineering SupervisorLocation: CambridgeshireAs the Service Engineering Supervisor, you will oversee a team of engineers, ensuring high-quality service delivery, safety compliance, and operational efficiency. This leadership role combines hands-on technical support with strategic planning to drive continuous improvement and team...


  • Peterborough, Cambridgeshire, Eastern England, United Kingdom Prezzo Careers Full time

    *Restaurant Supervisor - Peterborough**Restaurant Supervisor** 11.84 per hour plus tronc (shared tips on site)* Here at Prezzo, we celebrate the joy of Italian dining; this starts in the kitchen and ends with the service. Every customer should leave wanting to return. That's why we're looking for a passionate *Restaurant Supervisor* to join us at...


  • Peterborough, UK, Eastern England, United Kingdom Baker Perkins Full time

    Baker Perkins, a renowned name in the bakery, biscuit, confectionery, snack, and breakfast cereal sectors, is a trusted technology provider for many of the world's leading brands. Now a technology brand of Coperion – owned by Hillenbrand, we operate from two strategic locations in the UK and the USA.Our strength lies in our deep understanding of...


  • Peterborough, UK, Eastern England, United Kingdom Howden, A Chart Industries Company Full time

    Exciting Opportunity for a Field Service Engineer!We are searching for an experienced Field Service Engineer to join our talented team based in Peterborough. As a Field Service Engineer, you will provide worldwide onsite technical assistance to customers during: overhaul, repair, maintenance, fault finding and installation and commissioning of steam...


  • Peterborough, UK, Eastern England, United Kingdom Innova Solutions International Full time

    Great opportunity to showcase your skills in this Technical Support Representative contract role within the manufacturing sector. Ideally you will have a service account management background from within off or on highway sectors. Knowledge of diesel engines is a requirement. You will be managing regulatory governance and the customer journey for clients...

  • Service Desk Agent

    2 weeks ago


    Peterborough, UK, Eastern England, United Kingdom IT Naturally | B Corp | MSP Full time

    Join our TeamAt IT Naturally our team is like a family, we put people first whether that’s each other or the customer so in return we look after you.We often get asked why we are called IT Naturally, we reply ‘because IT comes naturally to us”. All our team are experts in their field, and we reflect that in our company name. We pride ourselves on our...


  • Peterborough, UK, Eastern England, United Kingdom Venatu Recruitment Group Full time

    Our South Yorkshire based client is currently looking for an experienced Field Service Engineer to join their team! Field Service Engineer - Peterborough / Northampton / Corby Area covered: UK WideSalary: £35-40k (overtime available)Hours: Monday to Friday 9am to 5pm (Travel to and from site paid as overtime)PermanentBenefits:Company Van and Fuel CardBUPA...


  • Peterborough, UK, Eastern England, United Kingdom Agora Talent Full time

    Our client, a globally renowned group of companies is seeking a dynamic Finance Business Partner to lead their Logistics finance team and drive strategic decision-making across their operations.About the Role: As Finance Business Partner - Logistics, the successful candidate will lead a team of 2 direct reports, overseeing Logistics and Customer Service...


  • Peterborough, UK, Eastern England, United Kingdom CDW UK Full time

    CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.CDW prides itself on...

  • Casual Lifeguard

    2 weeks ago


    Cambridgeshire, Eastern England, United Kingdom Ad Warrior Full time

    Casual Lifeguard Location: Cambridge Salary: £15.16 per hour The School is one of the country’s leading independent co-educational day schools for children aged 3-18, who attend their Pelican, Prep or Upper. Their aim is to be a leading employer of choice. This means they strive to be a school where staff say they are proud and excited to work, and feel...

  • Head Chef

    2 weeks ago


    Cambridgeshire, Eastern England, United Kingdom Penny Cook Recruitment Full time

    A fantastic opportunity has arisen for a Head Chef to head up the kitchen in a successful and established customer facing restaurant, serving all fresh food daily menus using the best local produce. You need your own transport to get here.Benefits:Great work life balanceFree parkingCompany pensionCompany discountsAs the Head Chef, you will lead the team in...

  • Project Manager

    2 weeks ago


    Cambridgeshire, Eastern England, United Kingdom Hiring People Full time

    Project Manager£Salary upto 59k + BenefitsCambridge or Home based with relevant travelAbout the CompanyWe are a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. With us, you will have the chance to share your knowledge and make your presence felt. With our people at the core of everything we do, we...

  • Restaurant Manager

    1 month ago


    Cambridgeshire, Eastern England, United Kingdom Penny Cook Recruitment Full time

    We are delighted to have been asked to recruit for this position for an established and successful day time only restaurant near Cambridge. It will also suit an assistant/deputy manager looking to step up.A massive bonus is you will work straight day time shifts only - no evenings ever.Benefits:Straight day time shifts only - no eveningsFree parkingEmployee...