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Technical Customer Support Representative

2 months ago

Peterborough UK, Eastern England, United Kingdom Innova Solutions International Full time

Great opportunity to showcase your skills in this Technical Support Representative contract role within the manufacturing sector. Ideally you will have a service account management background from within off or on highway sectors. Knowledge of diesel engines is a requirement. You will be managing regulatory governance and the customer journey for clients within your product area.


Your skillset should cover


  • A university degree or equivalent experience in a related role
  • 6 Sigma experience
  • Project participation
  • Managing conflict
  • Commercial experience


Technical Support Representative Duties


  • Accountable for identification, analysis and resolution of needs and problems in assigned territory
  • Develop and meet expectations; deliver results, identify, and recommend alternative courses of actions, make timely decisions
  • Advise on and recommend ways to enhance customer loyalty
  • Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, warranty policy, etc.
  • OEM Product Support account management
  • Distributor Product Support account management
  • Dealer Product Support account management
  • Customer issue resolution lead
  • Warranty management/adjudication
  • Travel commitment will be up to 25%


Great opportunity to showcase your skills in this Technical Support Representative contract role within the manufacturing sector. Ideally you will have a service account management background from within off or on highway sectors. Knowledge of diesel engines is a requirement. You will be managing regulatory governance and the customer journey for clients within your product area.