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Technical Service Engineer

3 months ago

Peterborough UK, Eastern England, United Kingdom Baker Perkins Full time

Baker Perkins, a renowned name in the bakery, biscuit, confectionery, snack, and breakfast cereal sectors, is a trusted technology provider for many of the world's leading brands. Now a technology brand of Coperion – owned by Hillenbrand, we operate from two strategic locations in the UK and the USA.

Our strength lies in our deep understanding of processes, engineering excellence, and our unwavering commitment to fully support our customers worldwide. We offer comprehensive solutions, covering the complete product lifecycle - from design and manufacture to assembly, installation, commissioning, and lifetime support.

Our market-leading position globally is a testament to our continuous development of equipment and processes, aimed at providing our customers with profitable new opportunities. We also offer a range of services designed to leverage the latest technology, maximizing efficiency and minimizing the cost of ownership for both new and existing plants and processes.

Join us at Baker Perkins, where we are constantly innovating and pushing boundaries in the food industry.

We are now hiring, for our Aftersales department, in Peterborough:


Aftersales Support Engineer / Technical Service Engineer


Job Purpose

Working in a 6 people team, you will be responsible for the Technical Support for our worldwide customers, both for immediate troubleshooting and for leading complex projects in retrofit, managing different internal departments.


Main Duties


  • To provide electrical and/or mechanical assistance and expertise to our industrial customers as the first point of contact, for the full range of Baker Perkins equipment (bakery, biscuit, confectionery, snack, and breakfast cereal sectors)
  • To ensure customer satisfaction by being resourceful: self-diagnose, or organize the visit of our team to repair the technical problem on site
  • To act as the project manager for Aftermarket projects to deliver in a timely and technically competent way, to meet or exceed our customers’ expectations
  • To promote new/repeat Aftermarket business for Baker Perkins through customer visits, relationship building and providing detailed quotations in support of customer requirements
  • To be the Aftermarket ambassador for key customer accounts, developing positive relationships and demonstrating your commitment to excellent Customer Service


Candidate Profile

  • Good mechanical and electrical skills: hands-on profile
  • Experience in customer contact, for example as a commissioning Engineer /Technician or in Service department, Aftersales department…
  • Ideally, knowledge of value-added and complex capital equipment: Food & Beverage, O&G, Pharmaceuticals…
  • Good problem-solving techniques using an analytical approach
  • Customer focus with excellent communication skills and a successful track record of developing customer relationships
  • Ability to prioritize tasks and work under pressure
  • Good PC skills (Word, Excel, MS Project)

Welcome to join us in “Shaping What Matters For Tomorrow”