Sales Operations Manager

1 month ago

Manchester UK, Greater Manchester, United Kingdom Informa Markets Full time

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.


Job Description

This role is situated within the Solar Media team and will encompass comprehensive managerial responsibilities. The primary focus is on overseeing the Sales Operations Coordinator, ensuring the seamless execution of event registration processes and systems, and managing invoicing and online payments for delegates, customers, and clients. This role demands a collaborative working approach, supporting multiple departments and liaising with third-party providers to maintain high standards of operational efficiency.


Managerial Responsibilities:

  • Team Leadership: Manage and mentor the Sales Operations Coordinator, setting clear performance goals, conducting regular reviews, and fostering a culture of continuous improvement.
  • Process Optimisation: Lead the development and refinement of event registration processes and systems to ensure accuracy and efficiency in delegate registrations.
  • Data Analysis and Reporting: Oversee ad hoc data and trend analysis, providing insights to Marketing, Finance, and the Commercial team to inform strategic decisions.
  • Revenue Management: Ensure timely invoicing, monitor outstanding revenue, and propose solutions for backlog issues, reporting monthly on financial status.


Operational Responsibilities:

  • Registration and Invoicing: Ensure accurate and efficient processing of delegate registrations and invoices, maintaining meticulous records.
  • Sales Support: Provide comprehensive sales support to the commercial team, ensuring accurate reflection of delegate details in systems and published documents.
  • System Management: Utilise internal systems (Salesforce, ESOP, Oracle) daily to maintain data accuracy.
  • Debt Resolution: Collaborate with the Commercial team, Finance, and Credit Control to identify and resolve unpaid invoices post-event.
  • Event Support: Attend live events to assist with registration delivery and onsite payments, ensuring a smooth execution.
  • Continuous Improvement: Work with internal stakeholders to identify and implement improvements across the event lifecycle.
  • Cross-Department Collaboration: Coordinate with various departments, including the Commercial team, Informa Finance, and Credit Control, to streamline processes and resolve issues related to invoicing and debt management.
  • Working with the Commercial team and Informa Finance to identify unpaid invoices post event. Working as intermediary with Commercial, Finance and Credit Control to resolve any outstanding debt.


Qualifications

  • Experience: Proven experience in a financial administrative role, with a preference for experience in managing international delegate registration processes.
  • Data Proficiency: Strong understanding of reporting, data manipulation, and trend analysis.
  • Attention to Detail: Exceptional attention to detail and time management skills, particularly in data-intensive roles.
  • Technical Skills: Competency in CRM, database management, and analysis; Salesforce experience is ideal but not essential.
  • Communication Skills: Strong ability to communicate and engage with both internal stakeholders and external customers and communities.
  • Collaborative Skills: Demonstrated ability to work collaboratively with internal teams and external partners, including colleagues based overseas.


Additional Information

Why work at Informa?

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally.


UK Benefits:

  • Freedom & Flexibility: Colleagues rate us highly for the flexibility and trust they receive, with most of us balancing time in the office with working remotely.
  • Great Community: A welcoming culture with both in-person and online social events, our fantastic Walk the World charity day, and active diversity and inclusion networks.
  • Broader Impact: Take up to four days per year to volunteer, with charity match funding also available.
  • Career Opportunity: The opportunity to develop your career with bespoke training and learning, mentoring platforms, and on-demand access to thousands of courses on LinkedIn Learning. We support and encourage internal job moves when it’s time for the next step.
  • Time Out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost) anywhere for up to four weeks a year.
  • Personal Benefits: A flexible range of personal benefits to choose from, plus company-funded private medical cover.
  • ShareMatch Scheme: Allows you to become an Informa shareholder with free matching shares.
  • Strong Wellbeing Support: Through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps, and more.
  • Recognition for Great Work: With global awards and kudos programs.
  • International Collaboration: As an international company, you have the chance to collaborate with teams around the world.


To find out more please click our Life@Informa page - Life@Informa

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

See how Informa handles your personal data when you apply for a job here.

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