Customer Service Agent
2 days ago
Role Title: Customer Service Agent
Reports to: Customer Service Manager
Location: Birmingham
Contract Type: Permanent
About EML
EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.
As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non-reloadable programs. We are agile, we are innovative. We take a partnership approach; we tailor solutions and place a strong focus on operational excellence.
Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.
What you’ll do
- Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of yourself and the organization
- Respond to customer inquiries and provide information about a full range of products and services
- Ensure that every customer service inquiry is dealt with through the appropriate SLA and KPI are adhered too
- Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
- Effective handling and accountability of the respective duties assigned
- Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation
- Follow organizations complaints procedures
- Work as part of a team to ensure the smooth operation of the facility
- Meet the training and development requirements of the job role
What you’ll bring
- Good literacy, numeracy and verbal communication skills
- Ability to speak English is Essential
- IT Literate with a good understanding of outlook and excel
- Previous Customer Service Experience
- A positive individual with a ‘can do’, results driven approach and attitude
- Demonstrates trust, openness and respect in dealings with people
- Keen to develop themselves and learn new skills
- A good communicator, who listens and is able to express themselves clearly-
- Committed and reliable
What you’ll get
- 25 days annual leave plus 2 days for volunteering, plus your birthday off - Plus an additional Take5 days should you use all of your 25 days
- Global business landscape that connects you with colleagues working throughout Australia, UK, North America and Europe
- Hybrid working - Be empowered to work smarter, in a way that suits your lifestyle
- Pension scheme
- EAP
- BenefitsHub
Company Culture and Values
Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.
Company Structure
EML is an ASX listed company head quartered in Brisbane, Australia, with approximately 480 employees throughout Australia, Europe, the UK, and America.
EEO Statement
Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.
-
Customer Service Agent
2 weeks ago
Birmingham, UK, West Midlands, United Kingdom EML Full timeRole Title: Customer Service AgentReports to: Customer Service ManagerLocation: BirminghamContract Type: 6 Month FTCAbout EMLEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is...
-
Customer Service Agent
2 weeks ago
Birmingham, UK, West Midlands, United Kingdom EML Full timeRole Title: Customer Service AgentReports to: Customer Service ManagerLocation: BirminghamContract Type: 6 Month FTCAbout EMLEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is...
-
Customer Service Agent
7 days ago
Coventry, UK, West Midlands, United Kingdom We Are Group Full timeJob title: Customer Service AgentSalary: £23,400Location: Friars House, CoventryHours: 37.5Role type: Full Time PermanentWhat would your role at We Are Digital look like?Responsible for triaging calls to signpost callers to the most appropriate support for individuals requiring Digital Assistance. Where able, you will resolve the customers query if further...
-
Customer Service Agent
5 days ago
Coventry, UK, West Midlands, United Kingdom We Are Group Full timeJob title: Customer Service AgentSalary: £23,400Location: Friars House, CoventryHours: 37.5Role type: Full Time PermanentWhat would your role at We Are Group look like?Responsible for triaging calls to signpost callers to the most appropriate support for individuals requiring Digital Assistance. Where able, you will resolve the customers query if further...
-
Customer Service Specialist
1 month ago
Birmingham, UK, West Midlands, United Kingdom FirstPort Full timeJob role: Customer Service Specialist (Property Management)Location: Birmingham- HybridHours: Monday to Friday – 9am to 5pmSalary: up to £23,571 per annum plus benefitsThe Job RoleAs a Customer Service Specialist, we are looking for customer service professionals with excellent call handling skills that will contribute to our vision delivering a...
-
Customer Support Representative
1 month ago
Birmingham, UK, West Midlands, United Kingdom Parkside Recruitment Full timeJob Advertisement: Customer Service AgentLocation: BrighamJob Type: Hybrid (Office/Home-based)About the Role:Our client, an innovative and growing company, is seeking a Customer Service Agent to join their dynamic Customer Service team. This role is crucial in ensuring customers receive a high and consistent level of service across the full range of the...
-
Customer Service Manager
1 month ago
Birmingham, UK, West Midlands, United Kingdom PYVITAL Full timeJob Title: Customer Service ManagerLocation: Birmingham (On-Site)Salary: £50,000 Per AnnumContract Type: Full-Time, PermanentAbout the Role:We are excited to assist our client, a leading manufacturer and supplier in the furniture industry, in their search for a Customer Service Manager. Based in Birmingham, this role is integral to ensuring the seamless...
-
Customer Service Representative
2 days ago
Birmingham, UK, West Midlands, United Kingdom Interv l Group | B Corp™ Full timeIntervl a partnered with a leading electrical distribution business based in Birmingham. They are seeking a proactive and enthusiastic Customer Service Representative to manage incoming enquiries and provide exceptional pricing and logistical support. You’ll represent their brand professionally, foster strong customer relationships, and contribute to their...
-
Customer Service Coordinator
3 weeks ago
Birmingham, UK, West Midlands, United Kingdom Johnson Controls International Full timeWhat you will do As a National Accounts Programme Coordinator, you will be responsible for coordinating and deploying various national account customer programs, while supporting national accounts sales channels and operational teams to deliver excellent customer service. You will ensure that all tasks are aligned with customer Key Performance Indicators...
-
Customer Service Executive
1 month ago
Birmingham, UK, West Midlands, United Kingdom Blu Digital Full timeCustomer Service ExecutiveAre you looking for a fantastic opportunity in a fast growing Luxury retail company?You will ensure you deliver the defined experience and be an expert on their products, undertake all customer service and operations processes, ensuring 100% accuracy and compliance at all times. You will handle all customer data and systems, and...
-
Events Customer Service Executive
2 weeks ago
Birmingham, UK, West Midlands, United Kingdom Disrupt Talent Full timeJob title - Customer Service / Helpdesk - Events Location - NEC Birmingham / Solihull Salary - £23,000 per annumHours: 40 hours per week, Monday to Friday with weekend shifts required 4 days over a month (Office based opportunity to work from hybrid from home once onboarded)Shifts: 8am - 4pm / 10am - 6pm Package - 25 days holiday plus BH's, Parking...
-
Customer Service Administrator
3 months ago
Birmingham, UK, West Midlands, United Kingdom Margetts Fund Management Ltd Full timeThe RoleYou will act as a Customer Service Administrator as part of a team of 7.Duties will include (but not exhaustive):§ Responding to queries via email, post and telephone.§ Completing Anti-Money laundering checks as part of all customer due diligence, internal and external fraud controls.§ Reception Duties, including welcoming guests, accepting...
-
Multi-modal Customer Service Specialist_Birmingham
2 months ago
Birmingham, UK, West Midlands, United Kingdom Savino Del Bene Full timeMULTI-MODAL CUSTOMER SERVICE SPECIALIST - BIRMINGHAMWith more than 337 offices in 60 countries and over 6,000 employees globally and annual sales of 2.6 billion Euros, Savino Del Bene is a leading global logistics company offering import, export, customs brokerage services and warehousing third-party solutions. We are looking for an energetic and...
-
Leasing Consultant
2 weeks ago
Birmingham, UK, West Midlands, United Kingdom haus & haus Full timeLeasing Consultant – Dubai based** Commission only**Are you looking to boost your career in a thriving real estate market?After an exceptional 2023, and with continued growth projected for 2024 and beyond, we're looking for experienced real estate professionals from the UK to join our award winning team in Dubai.At haus & haus we focus on long term...
-
Ocean Import Operator
7 days ago
Birmingham, UK, West Midlands, United Kingdom Innovate Freight Talent Full timeOur client delivers import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals. At our client, its their innovative technologies, pushing of boundaries, and most importantly, their employees that sets them apart. Voted a Great Place to Work by their employees in...
-
Customer Service Manager
2 weeks ago
Coventry, UK, West Midlands, United Kingdom JD.COM Full timeWe are seeking an experienced and dynamic Customer Service Manager to lead and manage our customer service operations in the UK. The ideal candidate will have a background in e-commerce, customer service, and team leadership, with a strong willingness to work in a startup environment. Key Responsibilities:Build, lead, and develop the customer service team...
-
Customer Care Professional
4 weeks ago
Birmingham, UK, West Midlands, United Kingdom ZEISS Vision Full timeThe Carl Zeiss Vision GB Customer Care Team are responsible for delivering the highest quality customer experience to our customers, enabling, and supporting our customers to deliver exceptional experiences for their patients. As a Customer Care Advisor, you will be the first point of contact for our customers, targeted to deliver first contact resolution...
-
Customer Service Representative
7 days ago
Coventry, UK, West Midlands, United Kingdom FireAngel Safety Technology Full timeWould you like to serve customers with their use of life supporting products in a call centre? If so, please read on....FireAngel Technology plc (FA) is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. FA aims to revolutionise the way business is conducted in...
-
Customer Service Representative
3 days ago
Coventry, UK, West Midlands, United Kingdom FireAngel Safety Technology Full timeAre you looking for a temporary role with a possibility to go permanent? Would you like to serve customers with their use of life supporting products in a call centre? If so, please read on....FireAngel Technology plc (FA) is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple...
-
Customer Service Representative
3 weeks ago
Coventry, UK, West Midlands, United Kingdom Hays Full timeYour new roleYou will be responsible for providing excellent customer service, order taking, checking stock availability, processing orders, scheduling customer orders, liaising with transportation, dealing with customer queries and general administrative duties. The hours for the position are 07:00 to 15:45 or 08:15 to 17:00. It does involve working 1...