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Multi-modal Customer Service Specialist_Birmingham

3 months ago

Birmingham UK, West Midlands, United Kingdom Savino Del Bene Full time

MULTI-MODAL CUSTOMER SERVICE SPECIALIST - BIRMINGHAM


With more than 337 offices in 60 countries and over 6,000 employees globally and annual sales of 2.6 billion Euros, Savino Del Bene is a leading global logistics company offering import, export, customs brokerage services and warehousing third-party solutions. We are looking for an energetic and well-rounded Customer Service Specialist to join our growing team in our Birmingham office in Coleshill.


Essential Job Functions:

As a Customer Service Specialist, you will have experience handling all processes involved in Export and Import shipments from inception through to final destination delivery, covering Sea & Air Freight. You are confident in your ability to review and streamline transportation processes and ensure a stable, efficient, and cost-effective portfolio of service providers to ensure Savino Del Bene's product offering is competitive and seamless. You will have up-to-date knowledge of carrier portfolio, documentation, customs procedures, and associated commercial conditions. You have strong interpersonal and communication skills and can liaise with all relevant parties to ensure that customer expectations are met during the movement of cargo.


Requirements:

• Must have more than 5 years experience in a freight forwarding operational role either within Sea or Air Freight across either Exports or Imports

• Must be able to work on a shipment from first booking through to final delivery

• Highly customer service-focused with an accurate, uncompromising eye for detail

• Experience in import or export shipments

• You are required to have an excellent level of literacy and numeracy

• Communicate accurately and in a fast-paced, teamwork environment

• Computer literate and able to adapt to using in-house computer systems

• Flexibility and adaptability to constantly changing conditions


Skills/Abilities:

• Teamwork and collaboration skills

• Excellent oral and written communication skills

• Excellent organizational skills with the ability to use your initiative and commercial acumen

• Hands-on approach and can-do attitude


Why apply: At Savino Del Bene, you will join one of the world’s leading freight forwarders, focusing on excellence and customization of the services. You will be part of a global team where learning and career match who we are, with a friendly and human-centered environment. Savino Del Bene is currently on an exciting journey of global expansion as the company enters the next phase of its journey.


Savino Del Bene is a multinational group of companies operating worldwide in international shipments and logistics support services. Established in Florence in 1899, over the decades the company has grown and specialized to reach its actual position as the largest Italian shipping company, in the top 20 at a worldwide level, and has enjoyed considerable growth year over year throughout Asia, North America, and Europe. When requested, it offers tailor-made logistics solutions for the shipment and distribution of any type of merchandise.


Savino Del Bene has three offices in the UK (Heathrow, Birmingham, Manchester) was opened in 1989 and has approximately 65 employees. It operates in freight forwarding (ocean- & airfreight) and Logistics.


Benefits:

• Competitive Salary

• 23 days annual holiday not including Bank Holidays

• Private Healthcare

• Company Pension

• Global Talent Programme for High Potential Colleagues