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Customer Service Agent

2 months ago

Coventry UK, West Midlands, United Kingdom We Are Group Full time

Job title: Customer Service Agent

Salary: £23,400

Location: Friars House, Coventry

Hours: 37.5

Role type: Full Time Permanent


What would your role at We Are Group look like?

Responsible for triaging calls to signpost callers to the most appropriate support for individuals requiring Digital Assistance. Where able, you will resolve the customers query if further resource or equipment are required you will book appointments and request equipment as appropriate. You will need to build rapport and communicate effectively with members of the public and partners and ensure the highest standard of professional conduct.


What are we looking for

You will have previous experience within a contact centre environment working with members of the public, either face to face or telephone. Strong communication skills with the ability to show empathy and build rapport to include good questioning techniques to establish important information.

Excellent IT skills with a working knowledge of Microsoft Office, databases and call handling technology for the purpose of recording call outcomes accurately and efficiently on our CRM system. This post will involve handling confidential data and a DBS check is required.


How do we recruit?

Research shows that women and some ethnic groups are less likely to apply for roles if they don’t hit 100% of the requirements listed in a job advert. We are Group realise that not everyone looking at this advert will tick every box that is listed, but we focus on mindset, passion, commitment to learn as well as skills set and experience. Skills are transferable, attitude is everything. So go ahead, apply, we’d love to see your CV.

We are committed to equality of opportunity across our organisation. We are also a Disability Confident employer and we are committed to safeguarding and promoting the welfare of learners and expects all staff and trainers to share this commitment.

We will endeavour to provide feedback on your application within 2 weeks of submitting your CV. The typical recruitment process for shortlisted candidates will be an initial phone/Microsoft Teams conversation with the recruiting manager and then if required this is followed up with a second interview.