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Ocean Import Operator
2 months ago
Our client delivers import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.
At our client, its their innovative technologies, pushing of boundaries, and most importantly, their employees that sets them apart. Voted a Great Place to Work by their employees in recognition of the positive ethos they have created across all of our locations.
Out client is seeking an Import Operator to join their Imports team. As part of this team, you will be at the forefront of
their mission to provide exceptional support to their clients. You will play a pivotal role in orchestrating the
movement of goods across international waters, ensuring they reach their destinations safely, efficiently, and on
time. Your attention to detail, strong communication skills, and ability to adapt to ever-changing situations will
make you an essential part of their team.
Key Responsibilities
• Book freight with approved carriers/lines.
• Develop and build relationships to ensure a high level of customer service is provided to clients.
• Take requests and queries and resolve them effectively and efficiently.
• Communicate (using email, telephone and internet systems) with overseas agents and clients clearly,
precisely and accurately and resolve issues and complaints in a timely manner.
• Ensure pre-alert documents are on hand prior to vessel arrival.
• Ensure correct documentation
• Process supplier invoices.
• Maintain customer and supplier spreadsheets.
• Ensure that the sales department are aware of client activity and business profitability.
• Ensure that the departmental manager is aware of the status of all shipments.
What they are looking for
• A minimum of 2 years’ experience in freight forwarding including working for an independent.
• Good verbal and written communication, to provide a professional image to customers and suppliers.
• The capacity to work in a high-pressure environment whilst remaining calm when under pressure.
• The ability to instruct a global network of agents, suppliers, shipping lines, hauliers.
• The skill to prioritise a large number of tasks to ensure accuracy and deliver results with great attention to
detail and a high sense of urgency.
• A positive attitude and good problem-solving skills and to apply lessons learned.
• Be commercially aware and able to grow repeat business and develop new opportunities.
• The drive to succeed and want to make a contribution to the business.
