Strategic Account Manager

4 weeks ago

UK, UK, United Kingdom ECATERING Full time

Company Description:

Founded in 2011, ECatering is revolutionizing the catering equipment market with our diverse product range, exceptional customer service, and efficient distribution, all whilst putting our customers at the forefront of everything we do. ECatering is a business that prides itself on its close-knit, friendly and knowledgeable team that all share the same vision.


Job Summary:

As a Strategic Account Manager (SAM) you will be responsible for managing and growing relationships with key, high-value accounts. This role will involve working as a support function for the BDMs in the day to day management, development and growth of customers in the area. Proactive Calls, Appointment making, account management and visit follow up. You will act as a point of contact for strategic customers, ensuring their needs are met, delivering exceptional service, and driving long-term growth. The ideal candidate needs to have strong relationship-building skills, a deep understanding of customer business needs, and a track record of managing large, complex accounts.


Key Responsibilities:


Account Management:

  • Serve as the main point of contact for a portfolio of strategic accounts, ensuring strong, long-term relationships are maintained.
  • Develop a thorough understanding of each client's business, challenges, and goals to offer tailored solutions.
  • Act as an advocate for the customer within the company, ensuring the delivery of exceptional service.
  • Proactively make outbound calls to customers, create and send quotes/proposals, and quote follow up.
  • Work as a support function for the BDM and work in conjunction with them to hit sales target.


Business Growth:

  • Identify opportunities to expand existing accounts through up-selling, cross-selling, and introducing new products or services.
  • Develop account plans to strategically grow revenue and enhance client satisfaction.
  • Negotiate contracts, renewals, and pricing with clients to meet both their needs and company objectives.


Customer Retention:

  • Proactively engage with customers to ensure satisfaction and resolve any potential issues before they escalate.
  • Monitor account performance and usage, providing customers with insights and recommendations for improvement.
  • Ensure client retention and minimize churn by building strong, trusted relationships and consistently delivering value.


Cross-Functional Collaboration:

  • Work closely with internal teams such as marketing, product development, and customer support to align solutions and strategies with client needs.
  • Provide regular feedback to internal teams about customer needs, industry trends, and product opportunities.


Reporting & Forecasting:

  • Maintain accurate account records, including tracking of customer interactions, sales activity, and account status within CRM systems.
  • Prepare and present regular reports on account health, revenue growth, and customer satisfaction to leadership.
  • Forecast sales and revenue growth based on account plans and market conditions.


Client Development:

  • Lead strategic business reviews with key accounts to discuss performance, address concerns, and highlight new opportunities.
  • Collaborate with senior executives on the client side to create long-term, mutually beneficial business strategies.


Key Qualifications & Experience:

  • Proven experience in account management, sales, or business development, preferably managing large or strategic accounts.
  • Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels.
  • Experience working with CRM systems to manage and track customer interactions and sales activities.
  • Excellent negotiation, problem-solving, and conflict resolution skills.
  • Ability to work in a fast-paced, dynamic environment and manage multiple accounts simultaneously.
  • Experience in Hospitality Industry.
  • Demonstrated success in achieving or exceeding revenue targets.
  • Strong analytical skills with the ability to create and present strategic plans.
  • 1-3 Years of Account Management Experience.


Skills:

  • Customer-Centric Approach
  • Strategic Thinking & Planning
  • Problem Solving & Decision Making
  • Excellent Communication & Negotiation Skills
  • Relationship Building
  • Results-Driven
  • Obedience, Loyalty, Honesty.
  • Punctuality and Reliability.
  • Achieve and maintain GP levels… protect margins.


Job Type: Full-time


Benefits:

  • Additional leave
  • Canteen
  • Company events
  • Discounted or free food
  • Free parking
  • On-site parking
  • Paid volunteer time
  • Sick pay


Schedule:

  • Holidays
  • Monday to Friday


Experience:

  • Business development: 1 year (required)
  • CRM software: 1 year (required)
  • Account management: 1 year (preferred)
  • Communication skills: 1 year (preferred)


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