Contact Centre Team Leader

2 weeks ago


Newcastle Upon Tyne UK, Tyne & Wear, United Kingdom Greenbean Full time

Contact Centre Team Leader

£28,000 + OTE £35,000

A leading tech company is looking to recruit an engaging, enthusiastic, and customer-focused Contact Centre Team Leader to join their operation in Newcastle.

We are looking for someone that can drive performance in a fast-paced environment and is passionate about people development, process improvement and customer experience.

In addition to a basic salary of £28,000, you will benefit from OTE of £35,000, 25 days annual leave plus bank holidays, pension, company events and lots more.

Great working hours Monday to Friday 9am to 5pm

Responsibilities:

  • Leading a team to ensure they deliver world class customer experience in a ‘sales through service’ environment.
  • Be responsible for all of your team’s customer interactions and performance.
  • Working with senior leaders to deliver operational improvements
  • Working closely with your team to ensure they meet all their targets and SLA’s.
  • Daily management of your team and conducting team meetings
  • Developing staff through monthly 121's and ongoing training and coaching
  • Adherence to HR guidelines

About you:

  • Previous experience in a Team Leader role, ideally within a sales-based environment
  • Experience in managing change in a fast-paced and agile environment
  • Passionate about people development and customer experience
  • Excellent analytical, decision-making, and problem-solving skills
  • Self-motivated, ambitious and determined
  • Ability to manage and drive performance
  • Excellent communication skills at all levels
  • Good competence level in Microsoft Packages

If you’re interested in this role, click ‘Apply Now’ and a member of our team will be in touch.


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