Current jobs related to Customer Service Team Leader - Newcastle Upon Tyne UK, Tyne & Wear - NDA
-
Team leader
2 weeks ago
Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Hart Door Systems Limited Full timeCompany DescriptionHart Door Systems Limited is a leading manufacturer, installer, and maintainer of industrial and specialist door systems in the UK and internationally. They specialize in providing doors tailored to meet the specific needs of businesses across various sectors, including manufacturing, process, transport, storage, and logistics. Hart doors...
-
Maintenance Team Leader Electrical
4 weeks ago
Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom E3 Recruitment Full timeWe are seeking an Electrical Engineering Maintenance Team Leader to work with a market leading manufacturing business in the Heddon on the Wall area. The Maintenance Team Leader position offers fantastic company benefits, pension match of up to 10%, overtime available at a premium and training for ILM & IOSH with an organisation that values its employees.The...
-
Customer Service Advisor
3 weeks ago
Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Russell Tobin Full timeTitle: Customer Service AdvisorLocation: Newcastle NE27 0BYHours: 37.5 hours per weekLength: 6 months Contract Basis with the view to go perm.Pay: £22-£23.5K per yearResponsibilities:• Answer contacts promptly and professional• Log/Validate all contacts on the provided case/call logging system.• Resolve customer queries using the relevant tools and...
-
Customer Service Team Leader
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Bank Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Service Team Leader to join our Insurance and Money Services team at Tesco Bank. As a key member of our team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Leadership:...
-
Customer Service Team Leader
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Bank Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Service Team Leader to join our Insurance and Money Services team at Tesco Bank. As a key member of our team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Leadership:...
-
Customer Team Leader
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Co-op Digital Full timeCustomer Team Leader Job DescriptionWe are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising Customer Team Members, and delivering great customer service.Key Responsibilities:Lead the Store Team: You will be...
-
Customer Team Leader
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Co-op Digital Full timeCustomer Team Leader Job DescriptionWe are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising Customer Team Members, and delivering great customer service.Key Responsibilities:Lead the Store Team: You will be...
-
Customer Team Leader
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Co-op Digital Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members, providing coaching and training, and ensuring the store remains safe, legal, and fully operational.Key ResponsibilitiesProvide friendly and...
-
Customer Team Leader
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Co-op Digital Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members, providing coaching and training, and ensuring the store remains safe, legal, and fully operational.Key ResponsibilitiesProvide friendly and...
-
Curriculum Leader
4 weeks ago
Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Newcastle College Full timeCurriculum Leader – Digital TechnologiesImperial Recruitment Group are delighted to announce that we are working in partnership with Newcastle College who are recruiting for a Curriculum Leader of Digital Technologies on a permanent basis.Salary: Up to £50,566 per annumContract Type: PermanentLocation: Newcastle CollegeHours: Full timePurpose of the...
-
Team Leader
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Next Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Victoria's Secret. As a Team Leader, you will be responsible for leading a team of sales associates and providing exceptional customer service to our customers.Key ResponsibilitiesLead a team of sales associates to achieve sales targets and provide exceptional...
-
Team Leader
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Next Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Victoria's Secret. As a Team Leader, you will be responsible for leading a team of sales associates and providing exceptional customer service to our customers.Key ResponsibilitiesLead a team of sales associates to achieve sales targets and provide exceptional...
-
Service Operations Manager
1 month ago
Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Forfusion Ltd Full timeAt Forfusion we take pride in delivering world class project delivery and IT Managed Services as Cisco Experts, to our client base. We’re looking for a positive, enthusiastic and resourceful individual to join our Managed Services team as the Service Operations Manager. There’s never been a more exciting time for us, and we’re looking for like-minded,...
-
Team Leader
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northern Powergrid Full timeJob Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our Accounts Payable team at Northern Powergrid. As a Team Leader, you will be responsible for leading a team of professionals in ensuring timely and accurate payment processing to our suppliers and customers.Key Responsibilities:Lead the team to ensure payments are...
-
Team Leader
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northern Powergrid Full timeJob Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our Accounts Payable team at Northern Powergrid. As a Team Leader, you will be responsible for leading a team of professionals in ensuring timely and accurate payment processing to our suppliers and customers.Key Responsibilities:Lead the team to ensure payments are...
-
Team Leader
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northern Powergrid Full timeJob Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our Accounts Payable (AP) Team in the Finance Directorate at Northern Powergrid.Job Summary:The Team Leader will be responsible for leading the AP Team to ensure timely and accurate payment processing, while maintaining high standards of customer service and compliance...
-
Team Leader
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northern Powergrid Full timeJob Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our Accounts Payable (AP) Team in the Finance Directorate at Northern Powergrid.Job Summary:The Team Leader will be responsible for leading the AP Team to ensure timely and accurate payment processing, while maintaining high standards of customer service and compliance...
-
Beauty Services Team Leader
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full timeJoin Our Dynamic Team at Sephora UKAre you enthusiastic about beauty and skincare services? Do you possess leadership experience within the beauty sector? If so, we have an exciting opportunity for you.Position: Services Team LeaderLocation: Newcastle, GBCompany: SephoraAbout Us: At Sephora, we are committed to empowering our clients and teams to embrace...
-
Beauty Services Team Leader
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full timeJoin Our Dynamic Team at Sephora UKAre you enthusiastic about beauty and skincare services? Do you possess leadership experience within the beauty sector? If so, we have an exciting opportunity for you.Position: Services Team LeaderLocation: Newcastle, GBCompany: SephoraAbout Us: At Sephora, we are committed to empowering our clients and teams to embrace...
-
Customer service/ call centre
4 weeks ago
Newcastle Upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom Global Technology Solutions Ltd Full timeCustomer service representative location: Newcastle Pay rate: £15-17p/h inside IR35 Hours: between 8am-8pm working 7.5 hours. shifts between Monday to Friday and 9am-6pm Saturday and Sunday. 37.5 hours a week. weekend work is required Do you want to work for a company who delivers excellence for their Customers and Colleagues? A company who focuses on...
Customer Service Team Leader
4 months ago
Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months.
Based in Newcastle, you will be responsible for coaching and guiding your own team to help them to achieve their and the business' goals and you will also assist the Contact Centre Operations Management team with the day to day effective running of the Contact Centre, driving team performance to achieve all Service Levels.
Contract role 6 months - £15 p/h
The role is an office based within Newcastle.
Working hours of the team are between 8amn and 10pm Monday to Sunday. The client usually works to a 6-8 week shift roation so that you can plan around shifts with plenty of notice. There is some evening and weekend work but these shifts are shared out amongst all team members.
Main Responsibilities include:
- Day to day management of around 10 team members
- Leading, motivating and encouraging your team
- Setting objectives for your team and developing their customer service skills across a wide range of problems and queries
- Dealing with a broad range of performance management issues
- Dealing with customer enquiries
- Owning complex and escalated queries and calls where a customer needs senior involvement
- Leading by example by actively partaking in call activity and remediation
- Monitoring and managing schedules and shifts and attendance
- Building relationships between teams and departments
- Encouraging regular feedback for business improvement
About you:
- You will have worked in a customer service leadership position ideally in a contact centre.
- You will have had a track record of leading and getting the best out of your team to drive service excellence. People management training, including coaching would be a useful skill.
- Experience within financial services or a highly regulated environment would be preferred.
- You will have full familiarity with performance management activity
- You will have excellent organisational and time management skills
