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Senior Account Manager

1 month ago

Nottingham UK, Nottinghamshire, United Kingdom Maximus UK Full time

Introduction


Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.


Essential Duties & Responsibilities

Our role is to identify and develop strategic relationships with regional/key employer partners/organisations, and establish, and grow a pipeline of sustainable employment opportunities within the region. You will focus on growing employment sectors to identify new opportunities, and ensure we understand, and can adapt to changing market demands.


You will also directly support and manage a team of ‘Regional Account Managers’ to deliver the Employer Engagement Strategy within a defined region.


  • To motivate, support and manage the performance of a team of Regional Account Managers, to meet and exceed performance targets (both contractual and financial) within the compliance, quality and health & safety standards required
  • Support the development of the team through regular appraisal and reviews
  • To oversee the management and development of relationships with key employer partners/organisations to ensure required levels, and quality of appropriate, employment opportunities for our participants are identified and shared
  • To oversee the collation of accurate forecasting, performance data, and employer feedback to support the Head of Employer Engagement, and other internal colleagues
  • Development, and ownership of regional sector plans, linked to the national employer engagement strategy
  • Source and share market insight/feedback from key employ partners/organisations to support and influence the LMI analyst role
  • Identification, engagement and management of key employer relationships within a sector(s), and region to become the ‘recruitment partner of choice’? Development and management of employment opportunity pipeline including ringfenced/guaranteed vacancies, work experience placements, job fairs etc.
  • Coordination of recruitment activity to ensure employer needs are met
  • Expert advice, guidance and support e.g workforce planning, training needs analysis
  • Co designing employment routeways to address current/future recruitment needs
  • Facilitate and encourage employer support as part of the prescribed customer journey e.g sector insight sessions, assessment centres
  • Supporting the Head of Employer engagement, and Dir. Of Employer engagement with key account management of Strategic/National partners
  • Working with the ‘Employer collaboration Lead’ to work engage and support local partner organisation(s) (e.g LA’s, LEP’s, CPN partners etc) relationships
  • Acting as an ‘ambassador’ for customers who require extra support, to identify and agree workplace adjustments e.g working interviews, job carving etc.
  • Work closely with internal colleagues (e.g Business Managers, Employment Advisors, and Resource Specialists) to ensure customers meet the expectations of employers and are fully prepared for the transition into work
  • Understanding of site caseload job requirements and ensure that both employment, and candidate pipelines are aligned inc detailed forecasting of future opportunities
  • Share Market knowledge, and intelligence to help identify, and address potential barriers to work e.g skills gaps, and training
  • Support internal teams to better prepare customers through a shared understanding of job specifications, and requirements
  • Ensuring a clear audit trail by recording activity/performance within our CRM, and other MAXIMUS systems
  • Ensure compliance with MAXIMUS policies and procedures, so as to achieve nil compliance issues from audit
  • Achieve individual and team targets to support wider MAXIMUS success
  • Support new staff through work shadowing, buddying or generally being on hand to answer questions and provide assistance


Preferred Skills & Qualifications

  • Hold a Level 4 Diploma in Business Management or equivalent qualification or equivalent experience
  • Full understanding of the Sales process and Key Account Management
  • Proven experience in a sales environment, including ‘relationship selling’ – dealing with Medium to Large Enterprise
  • Performance and delivery focused – proven track record in exceeding stretching sales/performance targets
  • Proven knowledge of the local labour market and existing relationships with key stakeholders
  • Prior experience of working in a similar role in the Welfare to Work/Employability, or related sector is advantageous
  • Confident and competent in networking and building and maintaining local relationships
  • Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships
  • Demonstrable experience of being an effective leader and manager in a performance driven environment
  • Able to prioritise and problem solve with minimal support; work in a flexible manner; being visionary, promoting improvements and sharing best practice that supports business efficiency
  • Clear communicator, good listening skills and a persuasive style – Excellent telephone manner
  • Strong negotiation skills demonstrated ability to influence senior stakeholders
  • Resilience, calm, rational and objective in all situations
  • Enjoys working on their own and as part of a team
  • Self-starter with strong planning and organisations skills
  • High degree of accuracy and attention to detail


EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.



We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.