Housekeeping Manager

4 weeks ago

South West London London, London, United Kingdom Heeton UK Full time

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Manager you will lead the housekeeping function in our hotel, and ensure that our guests experience the highest quality of rooms.

Why Work for us

We offer market-appropriate salary plus access to our extensive benefits package, which includes:

  • Service-based annual leave (increasing up to a maximum of 5 extra days)
  • Employee & Friends/Family discounted rates
  • Referral scheme
  • Life Assurance, Income Protection and Employee Assistance schemes
  • Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
  • Heeton is an expanding company which offers excellent career, training and development opportunities
  • Exclusive access to the employee recognition & reward scheme - Heeton Rewards
  • Fantastic career potential with one of the UK's fast-growing hotel operators
  • Retention bonus on completion of 6 months and 1 year of service.
Your day-to-day People
  • Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees.
  • Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
  • Educate and train all employees in compliance with governmental and safety regulations.
  • Ensure staff is properly trained and has the tools and equipment to carry out job duties
  • Promote teamwork and quality service through daily communication and coordination with other department heads
  • May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods
Financial
  • Maintain proper inventory levels, managing cost per room for supplies and labor (for example: bed & bath linen reuse and laundry operation).
  • Conduct regular inventory audits of supplies and operational equipment as per Finance Department requirements, maintaining accurate records of stock levels and usage.
Guest Experience
  • Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair advise team members of areas of improvements
  • Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
  • Handle complaints and special requests to achieve complete guest satisfaction
  • Comply with special needs and requests of the guests, VIPs and repeat visitors
Responsible Business
  • Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining green initiatives (for example: container recycling and cleaning agents)
  • May maintain procedures for the security of lost and found items
  • Perform other duties as assigned.
  • Ensure compliance with all H&S and HACCP regulations both internally and externally.
  • Drive results within the department, focusing on goals set by senior management. The focus will be on guest satisfaction measures, team engagement and department costs and profitability.
What we need from you
  • At least 2 years experience within a Housekeeping Department at the managerial level.
  • People leadership and development experience.
  • Good attention to detail
  • Excellent organisational skills.
  • Excellent communication skills.
  • Flexibility to assist in other departments should the need arise.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process


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