Housekeeping Manager

7 days ago


London, Greater London, United Kingdom Accor Hotels Full time
Job Description

We are seeking a highly skilled and experienced professional to join our team as a Housekeeping Manager at Accor Hotels. As a key member of our hotel operations team, you will be responsible for ensuring the highest standards of cleanliness and service in our guest rooms, suites, and public areas.

Key Responsibilities:
  1. Leadership and Team Management:
    • Supervise and train a team of housekeeping staff to deliver exceptional service and maintain the hotel's high standards.
    • Conduct regular performance evaluations and provide ongoing training to ensure the team meets the hotel's luxury standards.
    • Develop and implement effective staff schedules and task assignments to ensure all areas of the hotel are cleaned and maintained in a timely manner.
  2. Operational Excellence:
    • Oversee the daily operations of the housekeeping department, ensuring guest rooms, suites, and public areas are immaculately cleaned and presented.
    • Conduct thorough inspections of guest rooms, suites, and public areas to ensure compliance with the hotel's luxury standards.
    • Address guest complaints and requests promptly, ensuring a seamless and exceptional guest experience.
  3. Inventory and Resource Management:
    • Manage the inventory of linens, cleaning supplies, and guest amenities, ensuring that stock levels are adequate and within budget.
    • Coordinate with vendors to ensure timely delivery of high-quality supplies and equipment.
    • Optimize the use of resources and reduce waste while maintaining luxury standards.
  4. Quality Assurance:
    • Implement and uphold stringent housekeeping procedures and standards, ensuring consistency across all areas.
    • Collaborate with the maintenance department to ensure that all hotel areas are not only clean but also in top physical condition.
  5. Budget and Financial Management:
    • Assist in preparing and managing the housekeeping budget, monitoring expenses closely to ensure efficiency.
    • Identify cost-saving opportunities without compromising on quality.
  6. Health, Safety, and Compliance:
    • Ensure that all housekeeping activities comply with health and safety regulations, including the proper use of chemicals and cleaning equipment.
    • Train staff on emergency procedures and hotel policies related to guest safety and security.
  7. Guest Relations:
    • Interact with guests to ensure their satisfaction with housekeeping services, addressing any special requests or concerns.
    • Implement guest feedback to continuously improve service quality and ensure repeat business.
    • Work closely with the Front Office and other departments to anticipate and fulfill guest needs.
  8. Collaboration and Communication:
    • Coordinate with other departments, such as Food & Beverage and Events, to ensure the hotel is always prepared for special events and high-profile guests.
    • Participate in management meetings and contribute to the hotel's overall strategy and guest satisfaction goals.
    • Foster a positive work environment and promote teamwork among the housekeeping staff.

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