Head Concierge – Jumeirah Carlton Tower

7 days ago

London UK, UK, United Kingdom Jumeirah Carlton Tower Full time

Head Concierge - Jumeirah Carlton Tower

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination French restaurant La Maison Ani.

About The Job

An opportunity has arisen for a General Manager to join the Chinoiserie in Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

  • To be responsible for setting the standards and policies at the desk to the required standards together with the management and improve the continuous quality and improvement of service.
  • To maintain contact with Concierges worldwide via the Golden Keys Society and to ensure that the Hotel is represented at such events – guidance for fellow colleagues in Golden Keys knowledge also
  • To ensure the optimum use and revenue maximization of the transportation services in terms of transfers, or hire and the use of garage i.e. parking and washing service
  • To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development involving senior management and HR when necessary.
  • To ensure that the team provides a friendly, courteous and professional service at all times and maintains an excellent rapport with all internal and external guests.
  • To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
  • To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
  • Complete all monthly payroll aspects on time and in accordance with HR requirements including; timesheets, rotas, absence, holidays, lieu days overtime etc.
  • To ensure the departmental SOPs and Policies and systems are kept up to date at all times, both on a local and generic global level

About You

The ideal candidate for this position will have the following experience and qualifications:

  • Minimum of 2 years’ experience in a similar role or equivalent position.
  • Active member of the Golden Keys organization (Les Clefs d’Or).
  • At least 5 years of experience in the luxury hospitality sector.
  • Proficient in technical systems such as Opera, Alice, and Hotsos.
  • Familiarity with LQA (Leading Quality Assurance) and Forbes Travel Guide Standards.
  • Comprehensive and detailed knowledge of London’s attractions, services, and cultural offerings.

About The Benefits

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

This includes:

  • 33 Holidays inclusive of Bank Holidays
  • Extra Holiday for significant birthday (21, 30, 40, etc.)
  • Private Medical Insurance
  • Life Insurance
  • Nest Pension
  • Jumeirah Perks Website Access – Discounts
  • F&B and Spa Treatment Discounts
  • One and a half times pay for work during bank holidays
  • Dry Cleaning of uniform or Business attire
  • Meals on Duty
  • Employee Assistance Program
  • Wellness Benefits – Chiropodist, Flu Jabs, and more
  • Taxi Service After Hours
  • Social Events & Recognition Programmes
  • Ongoing Training & Development
  • Company Sick Pay
  • Travel Card Season Ticket Loan
  • Live Your Guest Life Stay
  • Jumeirah Discounts –Stays in other Hotels
  • Cycle Scheme
  • Internal Transfer Scheme
  • Eye Test & Discount for VDU Users
  • Dental Cash Back Plan
  • External Transfer Scheme
  • Group Pension Plan with enhanced contributions
  • Income Protection Scheme

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