Director of Sales

2 days ago

London UK, UK, United Kingdom Jumeirah Carlton Tower Full time

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.


Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.


Situated in the heart of Knightsbridge, one of London’s most exclusive neighborhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury.

Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.


About the Job:

An opportunity has arisen for the Director of Sales - Middle East to join us Jumeirah Carlton Tower.


The main duties and responsibilities of this role are:

  • Overseeing sales activities to drive consortium business from the Middle East
  • To have a clear understanding of the hotels’ revenue objectives and consistently adhere to strategies in all activity and rate negotiations.
  • Undertake quarterly and annual performance review meetings with direct reports to set and review goals and record performance results and future learning development plans in line with Jumeirah platform, Oracle Fusion.
  • Attend, participate, and represent the hotel at key tradeshows within the assigned markets.
  • To plan and conduct Fam Trips for the assigned markets.
  • To manage the yearly sales P&L for the assigned markets.
  • Liaise with Global Sales offices and GSAs, ensuring effective communication of hotel needs and offers, plan and agree GSO sales activity on behalf of the hotel and monitor results. Ensure effective response times to incoming leads and adopt a partnership approach to converting leads. Steer activity to deliver expected revenue volumes from assigned markets.
  • To maintain a full and accurate knowledge of the Hotel’s competitive set and developments within the local marketplace.
  • Ensure department effectively handles sales leads / proposals for transient, group and event enquiries in accordance with Jumeirah standards including lead qualification, response times, option dates, group and catering selling guidelines and that proposals are sent out to agreed standard.
  • Maximise booking conversion opportunities by deploying effective sales and negotiation techniques, including telephone sales, face-to-face sales calls, site inspections and creative sales processes.
  • To personally handle high revenue leads.


About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Minimum 3 years in upscale or luxury hospitality field managing the Middle East market.
  • Team management experience required.
  • Proven track record of success in revenue generation.
  • London hotel market experience is desirable.
  • Pre-existing skills in some of hotel sales systems desirable. (Opera Fusion, Delphi Sales & Catering, BI, Salesforce, Fourth, Lanyon, Cvent and Hotelligence).
  • Good negotiator and ability to close business.


About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

  • Competitive salary + excellent benefits
  • 33 holidays inclusive of Bank Holidays
  • Private medical insurance
  • Life insurance
  • Extra holiday for significant Birthdays (21.30.40. etc.)
  • Life insurance
  • Jumeirah perks website access – discount
  • F&B and Spa treatment discount
  • One and a half times pay for work during bank holidays
  • Dry cleaning of uniform or Business attire
  • Meals on duty
  • Employee assistance programs
  • Wellness benefits – Chiropodist, Flu jabs, and more
  • Taxi service after hours
  • Social events & recognitions programs
  • Ongoing training & development
  • Weeding/Baby gift
  • Company sick pay
  • Travel card season ticket loan
  • Cycle scheme
  • Internal transfer scheme
  • Eye test and discount for VDU users
  • Dental cash back plan
  • External transfer scheme

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