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Service Delivery Manager
3 weeks ago
SERVICE DELIVERY MANAGER
£62K + BONUS AND BENEFITS
HYBRID - CHELTENHAM OFFICE
SC CLEARANCE
I'm working with a global, professional services organisation who have a strong presence in the public sector. This role will specifically be required with a high-security client and candidates must be eligible for SC Clearance.
This position will be responsible for maintaining & improving the services my client supports whilst maintaining client satisfaction. You will ensure that issues are addressed within defined SLA’s; continually look for opportunities to improve services and report metrics on service performance on a monthly basis.
You’ll be fully client-facing, harnessing the metrics coming from the teams, both to help teams improve their throughput and to inform clients and others about how the services are performing. You’ll be experienced at service delivery, breaking down barriers for your team, coordinating efforts when high priority issues are raised, developing client relationships and getting into the detail to make things happen.
The successful candidate will have the following skills and experience:
- Detail-Oriented - This position requires analytical skills and the ability to interpret information from numerous sources to prepare and present reports.
- Knowledge of the ITIL framework
- Demonstrable commercial acumen, with excellent written and numerical skills. You will be experienced in writing Statements of Work, project approaches and proposals.
- Experience in running technical/engineering projects and organising teams for Agile delivery, with rapid, iterative delivery using modern digital practices.
This is a great opportunity to become part of a large and collaborative organisation who can offer significant training, development and progression opportunities.
For more information, please apply with your latest CV
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