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Senior Service Delivery Manager

4 months ago


UK, UK, United Kingdom Mastek Full time

Job Designation: Oracle Service Delivery Manager

Job Type: Permanent

Job Location: England, UK


Core Competencies (Essential):

• ITIL V3/V4 foundation certification (Intermediate or higher desirable)

Experience with Oracle projects

• 5+ years’ experience in similar IT leadership role preferably in Oracle Fusion ERP/HCM/EPM projects

• Knowledge on any cloud support projects will be an added advantage.

• Proven experience in building effective relationships with internal and external stakeholders.

• Liaise with the Oracle Customer Success Manager for the product related bugs and additional information wherever required.

• Familiarity with ITSM tooling

• Strong track record in leading application support and maintenance engagements

• Value focused with strong business acumen.

• Analytical and methodical with keen attention to detail

• Exercises holistic thinking with sound judgement and evidence-based decision-making.

• Strong influential personality with effective negotiating skills

• Ambassador for change with desire to provide a world class service.

• Strong communication and active listening skill