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Senior Service Delivery Manager
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Job Designation: Oracle Service Delivery Manager
Job Type: Permanent
Job Location: England, UK
Core Competencies (Essential):
• ITIL V3/V4 foundation certification (Intermediate or higher desirable)
• Experience with Oracle projects
• 5+ years’ experience in similar IT leadership role preferably in Oracle Fusion ERP/HCM/EPM projects
• Knowledge on any cloud support projects will be an added advantage.
• Proven experience in building effective relationships with internal and external stakeholders.
• Liaise with the Oracle Customer Success Manager for the product related bugs and additional information wherever required.
• Familiarity with ITSM tooling
• Strong track record in leading application support and maintenance engagements
• Value focused with strong business acumen.
• Analytical and methodical with keen attention to detail
• Exercises holistic thinking with sound judgement and evidence-based decision-making.
• Strong influential personality with effective negotiating skills
• Ambassador for change with desire to provide a world class service.
• Strong communication and active listening skill