Infrastructure Service Delivery Manager

1 month ago


UK, UK, United Kingdom L&G Recruitment Full time

Service Delivery Manager

  • Responsible for end-to-end delivery of infra services in efficient and timely manner for team working in 24x7 basis.
  • Lead 100 + technical members spread across geographies.
  • Understand the technology and enterprise infrastructure in- Service Desk, NOC, SOC, DC, security, EUC, Workplace, DBs, Cloud, process team etc.
  • Management experience in - Data Centers management, Security and Compliance projects, network management & operations, disaster recovery, service transition and Vendor management.
  • Proficient in collaborating between business partners, customers, end-users, application migration, and technical team members to develop and implement high quality IT projects.
  • Worked as Delivery Manager for core Infrastructure and Application Environment deployed at customer location.
  • Ensure Incident, Service Request, Problem changes are implemented as per SLA and are met and exceeded.
  • Good knowledge on ITIL and Agile methodology.
  • Attend CAB meeting whenever required.
  • Leads and provide guidance on the internal and external Audit.


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