Visitor Services Supervisor
2 weeks ago
Visitor Services Supervisor - Food and Beverage
Hours:16
Location:Newhailes
Key Responsibilities And Accountabilities
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Catering Operation
- Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
- Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping
- Create and run food led events throughout the year to support over all business goals
Visitor experience
- Offer excellent customer service and ensure all members of the team do the same.
- Support property-wide targets for completion of visitor surveys to understand more about our visitors.
- Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure and providing relief cover, as required.
Line management of Visitor Services Assistants
- Duty management responsibility including open and close of all on site facilities
- Ensure the property social media is managed to generate interest and help drive visitor engagement
- Support the informal learning and community engagement / outreach activity
Security of the Property
- Ensuring the completion of cash/till reconciliation
- Week-end reports and reconciliation
- Completion of banking and cash handling processes
- Health & Safety procedures, emergency procedures, and environmental procedures.
- Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required
- Recruitment; induction; development; and management of all visitor services employees. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
- Ensure the team feel valued, respected, motivated and supported
- Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back if house
- Prepare catering rotas to meet business needs
AMRT1_UKCT
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