Visitor Services Supervisor

1 month ago


Musselburgh EH, Musselburgh, United Kingdom National Trust Scotland Full time

Visitor Services Supervisor - Food and Beverage

Hours:16

Location:Newhailes

Key Responsibilities And Accountabilities

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:

Catering Operation

  • Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
  • Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping
  • Create and run food led events throughout the year to support over all business goals

Visitor experience

  • Offer excellent customer service and ensure all members of the team do the same.
  • Support property-wide targets for completion of visitor surveys to understand more about our visitors.
  • Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure and providing relief cover, as required.

Line management of Visitor Services Assistants

  • Duty management responsibility including open and close of all on site facilities
  • Ensure the property social media is managed to generate interest and help drive visitor engagement
  • Support the informal learning and community engagement / outreach activity

Security of the Property

  • Ensuring the completion of cash/till reconciliation
  • Week-end reports and reconciliation
  • Completion of banking and cash handling processes
  • Health & Safety procedures, emergency procedures, and environmental procedures.
  • Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required
  • Recruitment; induction; development; and management of all visitor services employees. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
  • Ensure the team feel valued, respected, motivated and supported
  • Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back if house
  • Prepare catering rotas to meet business needs
Closing date:Sunday 10th November 2024

AMRT1_UKCT



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