Restaurant Manager

6 days ago

Kelso Scotland, Borders, United Kingdom SCHLOSS Roxburghe Full time

We are currently looking for a passionate and experienced Restaurant Manager to lead the team at Charlie’s Restaurant and join the Food & Beverage Management team at SCHLOSS Roxburghe Hotel.


This is a permanent, full-time position and you must be available to work evenings and weekends.


The new Restaurant Manager will support the Food & Beverage Manager by taking full ownership of our Charlie’s Scottish Bistro Restaurant. Your aim should be creating and ensuring a consistent food and beverage experience for our guests, exceeding expectations, and maintaining the highest service standards. You will ensure an efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.


Our ideal candidate is a natural leader, with a passion for food and beverage and a genuine ability to connect and engage with guests and colleagues.


Subsidised on-site staff accommodation with this role is possible, subject to availability.


Your Key Responsibilities:

· You are responsible for the welcome and personal care of the guests, ensuring a consistent luxury and personalised guest experience.

· You will lead, inspire, and motivate the F&B team to make sure they exceed in their roles, through induction, training, management, empowerment, and development.

· You are responsible for all the restaurant activities within Charlies Restaurant, under the guidance of the Food & Beverage Manager, including service, staff guidance and cost control.

· You will identify opportunities to enhance quality standards regarding food, set up and presentation.

· You will assist the Food & Beverage Manager in the recruitment and onboarding process for the team.

· You will oversee and assist the Food & Beverage Manager in the daily operations.

· You will manage guest recovery situations promptly and effectively.

· You will take the ownership of scheduling, time keeping and attendance for the department.

· You will oversee cash handling and cash up procedures, ensuring that any queries are rectified with accounts in a timely manner.

· You will ensure the careful handling of complaints and accidents, ensure first aid training is up to date.

· Support with training and implementation of HACCP, COSHH and fire procedures

· You will lead the F&B Outlet Team in the absence of the Food & Beverage Manager.

· Takeover of manager on duty (MOD) responsibilities, when necessary (service recovery and fire panel alarms), to represent the management and assist with guest situations.


Your Knowledge & Capabilities:

· You have a passion for delivering exceptional guest service.

· You have excellent communication skills, both verbal and written and the ability to communicate effectively with people at all levels.

· You are an energetic and enthusiastic individual who possesses a positive personality with the ability to build genuine and trusting relationships at all levels.

· You have proven organisational and leadership qualities.

· You are resilient and flexible to adapt your work schedule to the demands of the business.

· You are confident in handling guest complaints.

· You have proven experience with colleague management.

· You use your initiative and take a practical approach to problem solving.

· You are confident with completing administrative tasks and are proficient in Microsoft Office.

· Ability to present creative and innovative ideas to enhance the customer experience.


Proven Experience/Qualifications:

· Proven experience of 2+ years of management within the luxury hospitality sector

· Previous high-volume experience is essential.

· Knowledge of how to turn tables and manage large groups of reservations in short time periods.

· Proven work experience as a Restaurant Manager or Restaurant General Manager.

· Proven customer service experience as a manager.

· Familiar with management software, like ResDiary, Opera, Micros (Oracle)

· Strong leadership and motivational people skills.

· Acute financial management skills.

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