Bar Supervisor

2 weeks ago

Kelso, Scottish Borders, United Kingdom Schloss Roxburghe Hotel & Golf Course Full time

We are looking for an passionate and experienced
Bar Supervisor with supervisory experience within the hospitality sector to join our wonderful F&B Team.

This is a
full-time, permanent position based on an average 40 hours a week. Availability to work evenings and weekends is essential.

We offer a
competitive salary of £13.10 per hour plus gratuities and excellent employee benefits.
- *Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid._


The key role of the
Bar Supervisor is to support the Food and Beverage Operations Manager by assisting to enhance our guest experience across our three main bar areas.

Your aim should be creating and ensuring a consistent beverage experience for our guests, exceeding expectations, and maintaining the highest service standards.

Our bar areas are where our guests gather to relax and unwind. The bars have a strong focus on cocktails, alongside high-quality spirits, and wines.

Your Key Responsibilities:

  • You will be responsible for the welcome and personal care of the guests, ensuring a consistent luxury and personalised guest experience
  • You will lead, inspire, and motivate the Junior bar team to make sure they exceed in their roles
  • You are responsible for all the bar activities within the hotel's bars when on duty, supported by Senior Management
  • You will identify opportunities to enhance quality standards regarding beverage, set up, presentation and atmosphere.
  • You will manage guest recovery situations promptly and effectively
  • You will oversee cash handling and cash up procedures, ensuring that any queries are rectified with accounts in a timely manner

Your Knowledge & Capabilities:

  • You have a passion for delivering exceptional guest service
  • You have excellent communication skills, both verbal and written, with the ability to communicate effectively with people at all levels
  • You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
  • You have proven organisational and leadership qualities
  • You are resilient and flexible to adapt your work schedule to the demands of the business
  • You are confident in handling guest complaints
  • You have proven experience with colleague management
  • You use your initiative and take a practical approach to problem solving
  • You are confident with completing administrative tasks and are proficient in Microsoft Office

Proven Experience/Qualifications:

  • Proven experience 2+years of supervisory experience within a quality bar, preferably within a luxury hotel environment.
  • A strong spirit and mixology knowledge.

Your Employee Benefits:

  • 30 days paid holiday after 1 year of service
  • 50% discount on food & beverage
  • 30% discount in our Pro Shop
  • Free meals whilst on shift
  • Free golf membership
  • Free onsite parking
  • Recommend a friend scheme
  • Gym membership discount
  • Quarterly recognition programme
  • Hotel stay discounts with Hyatt Destination Hotels
  • Hotel stay discounts at our sister properties including Ibiza, Sardinia and New York
  • Access to exclusive perks, offers, and discounts on our colleague platform
  • LifeWorks employee assistance program
  • Access to wellbeing articles, podcasts, tools and resources

Job Types:
Full-time, Permanent

Pay:
£13.10 per hour

Benefits:

  • Discounted or free food
  • Onsite parking

Supplemental pay types:

  • Tips

Ability to commute/relocate:

  • Kelso, TD5 8JZ: reliably commute or plan to relocate before starting work (required)

Experience:

  • Supervising experience: 1 year (preferred)
  • Restaurant: 2 years (required)
  • Hospitality: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

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