Bar Supervisor

We are looking for an passionate and experienced **Bar Supervisor** with supervisory experience within the hospitality sector to join our wonderful F&B Team. This is a **full-time, permanent **position based on an average 40 hours a week. Availability to work evenings and weekends is essential.

We offer a **competitive salary of £13.10 per hour plus gratuities* and excellent employee benefits**.
- *Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid._

The key role of the **Bar Supervisor** is to support the Food and Beverage Operations Manager by assisting to enhance our guest experience across our three main bar areas. Your aim should be creating and ensuring a consistent beverage experience for our guests, exceeding expectations, and maintaining the highest service standards.

Our bar areas are where our guests gather to relax and unwind. The bars have a strong focus on cocktails, alongside high-quality spirits, and wines.

**Your Key Responsibilities**:

- You will be responsible for the welcome and personal care of the guests, ensuring a consistent luxury and personalised guest experience
- You will lead, inspire, and motivate the Junior bar team to make sure they exceed in their roles
- You are responsible for all the bar activities within the hotel’s bars when on duty, supported by Senior Management
- You will identify opportunities to enhance quality standards regarding beverage, set up, presentation and atmosphere.
- You will manage guest recovery situations promptly and effectively
- You will oversee cash handling and cash up procedures, ensuring that any queries are rectified with accounts in a timely manner

**Your Knowledge & Capabilities**:

- You have a passion for delivering exceptional guest service
- You have excellent communication skills, both verbal and written, with the ability to communicate effectively with people at all levels
- You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
- You have proven organisational and leadership qualities
- You are resilient and flexible to adapt your work schedule to the demands of the business
- You are confident in handling guest complaints
- You have proven experience with colleague management
- You use your initiative and take a practical approach to problem solving
- You are confident with completing administrative tasks and are proficient in Microsoft Office

**Proven Experience/Qualifications**:

- Proven experience 2+years of supervisory experience within a quality bar, preferably within a luxury hotel environment.
- A strong spirit and mixology knowledge.

**Your Employee Benefits**:

- 30 days paid holiday after 1 year of service
- 50% discount on food & beverage
- 30% discount in our Pro Shop
- Free meals whilst on shift
- Free golf membership
- Free on-site parking
- Recommend a friend scheme
- Gym membership discount
- Quarterly recognition programme
- Hotel stay discounts with Hyatt Destination Hotels
- Hotel stay discounts at our sister properties including Ibiza, Sardinia and New York
- Access to exclusive perks, offers, and discounts on our colleague platform
- LifeWorks employee assistance program
- Access to wellbeing articles, podcasts, tools and resources

**Job Types**: Full-time, Permanent

Pay: £13.10 per hour

**Benefits**:

- Discounted or free food
- On-site parking

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Kelso, TD5 8JZ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervising experience: 1 year (preferred)
- Restaurant: 2 years (required)
- Hospitality: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person