Restaurant Supervisor

3 weeks ago

Kelso, United Kingdom Schloss Roxburghe Hotel & Golf Course Full time

We are looking for an enthusiastic and experienced **Restaurant Supervisor** to join our wonderful F&B Team. This is a **full-time, permanent **position based on an average 40 hours a week. Availability to work evenings and weekends is essential.

We offer a **competitive salary of £13.10 per hour plus gratuities* and excellent employee benefits**.
- *Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid._

The **Restaurant Supervisor** will support the Restaurant Manager with the day-to-day running of the F&B operation, ensure the smooth delivery of services and create an exceptional and memorable food and beverage experience for our guests.

**Your Key Responsibilities**:

- You will be responsible for the smooth running of the daily restaurant operations at SCHLOSS Roxburghe in absence of the Restaurant Manager.
- To work as part of a team, supporting and helping each other with developing and operating all aspects of the business.
- You will assist with leading and inspiring the restaurant team to exceed in their roles, through guidance, training and setting an example.
- You will deliver a memorable food and beverage experience for our guests, assisting them with menu choices in an informative and enthusiastic way.
- Lead daily briefings to ensure all relevant information is shared.
- You will maintain the highest standards of service, room preparation and presentation throughout the Restaurants and Bar.
- Maintain sufficient manning for each shift, reviewing regularly during peak occupancy levels.
- Constant review of MEDALLIA feedback while implementing fast actions to improve guest satisfaction.
- You will maintain consistent and effective communication with all departments to ensure the smooth running of the restaurant service.
- Be confident in and control cash handling and cash up procedures in line with policies and procedure, ensuring that any queries are rectified with accounts in a timely manner.
- Proficiently up sell and encourage other team members to do the same at every opportunity.
- You will ensure quality standards with respect to food, beverage and customer service are consistent and delivered daily.
- You will actively manage on the floor while building a rapport with colleagues and guests.
- You will manage guest recovery situations promptly and effectively and communicate updates.
- Support management with stock takes, organisation and counting.
- You will contribute to ideas and initiatives to develop our quality of service and increase revenue in the department.
- Support with training of new team members.
- You will give regular feedback and recognition to team members.

**Your Knowledge & Capabilities**:

- You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships.
- You are incredibly motivated and take pride in your work.
- You have a passion for and understanding of 5-star hospitality and delivering exceptional guest service.
- You have strong organisational and leadership qualities.
- You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels.
- You are confident in handling guest complaints.
- You can work well under pressure in a fast paced and changing environment.

**Proven Experience/Qualifications**:

- Minimum of 2-years’ experience in Food & Beverage or the hospitality industry
- Previous experience in a supervisory role.
- Experience, knowledge and understanding in the luxury hospitality industry.

**Your Employee Benefits**:

- 30 days paid holiday after 1 year of service
- 50% discount on food & beverage
- 30% discount in our Pro Shop
- Free meals whilst on shift
- Free golf membership
- Free on-site parking
- Recommend a friend scheme
- Gym membership discount
- Quarterly recognition programme
- Hotel stay discounts with Hyatt Destination Hotels
- Hotel stay discounts at our sister properties including Ibiza, Sardinia and New York
- Access to exclusive perks, offers, and discounts on our colleague platform
- LifeWorks employee assistance program
- Access to wellbeing articles, podcasts, tools and resources

**Job Types**: Full-time, Permanent

Pay: £13.10 per hour

**Benefits**:

- Discounted or free food
- On-site parking

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Kelso, TD5 8JZ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervising experience: 1 year (preferred)
- Restaurant: 2 years (required)
- Hospitality: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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