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Customer Service Manager
3 months ago
We have partnered with a well-established SME housebuilder who operate across Kent and Sussex to strengthen their Customer Service team with an experienced, technically strong Manager. Reporting directly into the Customer Service Director, our client is seeking a positive-minded individual to be face-to-face with customers, whilst managing the Technicians and supporting the wider team with technical queries.
Responsibilities
- Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
- Establish performance benchmarks and hold team to those goals
- Resolve customer conflicts and handle escalation procedures
Ref: 3264AC
