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Customer Service Manager

2 months ago

Tonbridge, Kent, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Manage a team of colleagues to ensure excellent customer service and sales performance
  • Plan and coordinate delivery operations to meet customer demands
  • Collaborate with other managers to achieve business objectives
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and analyze sales data to inform business decisions
What We Offer

As a Customer and Trading Manager at Sainsbury's, you will receive a competitive salary and a range of benefits, including:

  • Discount card - 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
  • Free food and hot drinks provided for colleagues in all stores
  • Generous holiday entitlement and pension scheme
  • Access to wellbeing support and colleague networks
Requirements

To be successful in this role, you will need:

  • Proven experience in a customer-facing role, preferably in retail or logistics
  • Strong leadership and communication skills
  • Ability to work under pressure and meet deadlines
  • Knowledge of sales data analysis and customer service principles
What's Next

If you are a motivated and experienced professional looking for a new challenge, please click 'apply' to start your Sainsbury's journey.