Customer Service Administrator

3 weeks ago


Tonbridge, Kent, United Kingdom TN Recruits Full time

We are seeking a highly skilled Customer Support Co-ordinator to manage our day-to-day customer service administration and the coordination of issue resolutions.

Key Responsibilities:

  • Manage and respond to customer queries via email and phone
  • Log and track customer issues
  • Prepare and issue weekly defect and exception reports
  • Allocate tasks to Customer Support Operatives and contractors
  • Oversee inspections, contractor performance, etc
  • Coordinate CRM diaries and schedule works efficiently
  • Ensure customers are informed throughout the remediation process

Requirements:

  • Strong administrative and customer service skills
  • Ability to work independently, prioritise tasks, and problem-solve
  • Excellent communication and interpersonal abilities
  • Experience in face-to-face customer service is essential

A highly established and well-regarded company is actively seeking a Customer Support Co-ordinator to join our hardworking and dedicated team. If you have the skills and experience required, please send your CV to TN Recruits Temps to discover more and to make your application for this exciting opportunity.



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