Customer Service Coordinator
3 weeks ago
About the Role
You will be working as a key member of the Mears team, responsible for ensuring the smooth operation of our customer service department. Your main duties will include calling residents to book appointments and planning operatives' diaries.
Main Responsibilities:
- Monitoring and maintaining PDA control allocation to ensure efficient use of resources.
- Providing supporting information on operative performance levels.
- Ensuring employees have the workload to perform to an optimum level.
Key Skills and Qualifications:
- Ability to investigate, evaluate and respond to situations quickly.
- Decisive and able to make effective decisions based on objective assessment of situations.
- Good IT knowledge for all Microsoft applications.
- Proven ability to prioritise own workload.
- Great customer service skills and confident on the phone with a good telephone manner.
Benefits:
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day.
- Volunteering Leave.
- Staff perks with Mears Rewards.
- Family friendly policies.
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