Customer Service Director for Retirement Living

2 days ago


Tonbridge, Kent, United Kingdom Churchill Estates Management Ltd Full time

About the Role

We are seeking an experienced Customer Service Director to lead our team at Churchill Estates Management Ltd, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

The successful candidate will be responsible for providing exceptional customer service to over 10,000 retired people across our 200 developments nationally, ensuring their needs are met and exceeded.

As a seasoned professional in administration and customer service, you will have a passion for delivering high-quality service and a commitment to exceeding expectations.

You will work closely with our Area Manager to manage the maintenance of properties and provide a first-class service to our customers, being the trusted 'go-to' person on-site.

The ideal candidate will have a background in similar sectors such as retirement living, social housing, hospitality, uniformed services, charity, and health & social care, with experience of working with Microsoft Office applications.

This is an exciting opportunity to join a professional, award-winning, customer-focused team and be part of our success story.

We offer a competitive salary of £21,000 per annum, plus excellent benefits including annual holiday entitlement of 24 days + Bank Holidays, a day off on your Birthday, Life Assurance, Eye Care reimbursement, Colleague Introduction reward scheme, Professional development and qualifications, and thorough induction and ongoing training.

We are committed to providing a rewarding work environment and a chance to make a positive difference every day to the lives of our Home Owners.


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