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Customer Service Representative

2 months ago

Tonbridge, Kent, United Kingdom Office Angels Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Provide exceptional customer service via phone and email
  • Assist customers with their inquiries, resolve complaints, and escalate issues when necessary
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other teams to ensure efficient resolution of customer requests
  • Stay up to date with industry-specific knowledge and company products/services
  • Liaise with other departments and communicate effectively
  • Manage customer payment processes
  • Contribute to process improvements and suggest innovative ideas to enhance customer satisfaction
Requirements
  • Previous experience in a customer-facing role, ideally via email/telephone
  • Exceptional communication and interpersonal skills, with a friendly and professional demeanor
  • Strong problem-solving abilities and the ability to prioritize tasks effectively
  • Proficiency in using CRM systems and Microsoft Office - full training is given
  • Proactive nature and willingness to go the extra mile to satisfy customers' needs
  • Ability to work collaboratively in a team and adapt to changing priorities
What We Offer
  • A competitive salary package, including benefits
  • Opportunities for career advancement within the company
  • Exposure to a dynamic and fast-growing industry
  • Joining a supportive and inclusive team environment, where your contributions are valued
  • Development opportunities, including Apprenticeship schemes
  • A supportive manager who adapts to each person individually in terms of training and development