Receptionist

2 days ago


Exeter Devon, Devon, United Kingdom Mercure Exeter Rougemont Hotel Full time

Would you like to work for a company that gives you rewards your hard work by offering you a fantastic range of benefits?

  • Perk Box - monthly freebees, Highstreet brand street discounts, free monthly movies
  • Meals provided whilst on shift
  • Sales incentives and initiative rewards
  • Recommend a Friend Initiatives
  • Free Car Parking
  • Long Service Awards
  • Stays in our hotels at discounted prices or
  • Even free stays in our hotels as one of our rewards & recognition incentives,
  • Opportunities for your personal development within the Hotel Group Brand Portfolio
  • Fully funded apprenticeships T&Cs apply
  • Annual Holidays entitlements inclusive of Bank Holidays
  • Opportunity to buy additional holiday entitlements
  • Pension enrolment

Does the below sound like you?

  • Passionate and willingness to learn
  • Positive attitude and someone who makes our guests smile
  • Genuinely friendly and caring
  • Enjoys working as part of a team
  • Ambitious and hard working
  • Excellent standards and competent level of IT proficiency
  • Good organisational / time management skills.
  • Resilient, creativity, able to multitask and can work under pressure
  • Ability to work flexibly
  • Able to deliver exceptional customer experiences all the time

Does this sound like a role for you? If so do not miss out on this amazing oppotunity, please apply immediately.

The Role:

  • As Receptionist, you will provide customer services for all Guests to contribute to an efficient and exceptional experience from check-in through check-out
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
  • Always demonstrate a high level of customer service
  • Attend appropriate training courses, when required.
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

AMRT1_UKCT


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