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Senior Group Sales Executive

2 months ago

East London, UK, United Kingdom Hyatt Place London City East Full time

Senior Group Sales Executive

All the perks you deserve:

  • Exclusive member and Friends & Family rates at Hyatt Hotels& Cycas Hospitality Hotels worldwide.
  • Access to 50% off at Hyatt Restaurants & Bars worldwide.
  • Team meals on duty, cooked by our top chefs.
  • Recruit a Friend scheme - £350 in your pocket.
  • Keep your vibes positive with free counselling sessions through our health plan.
  • Access to Free Medical healthcare plans.
  • Workplace pension scheme.
  • Unlock exclusive perks with our benefits platform featuring discounts on shopping, gym memberships, holidays, insurance, and more.
  • Continuous learning & development opportunities.

Key Responsibilities:

Join our dynamic team as a Senior Group Sales Executive , where teamwork and collaboration are key In this role, you'll work closely with various departments, focusing on converting and handling incoming inquiries. Unlike traditional reactive roles, you'll leave the contracting, planning, and payment tasks to the Reservations team, allowing you to focus on moving on to the next business opportunity.

You'll also be responsible for distributing leads that exceed our guidelines or fall within the portfolios of our Sales Managers and Directors of Sales. Additionally, you'll play a crucial role in generating new business from our own platforms, databases, and historical data, optimizing existing opportunities while our sales team is out creating new demand. This position is ideal for a proactive in-house seller looking to excel in conversion and drive business growth.

  • Handling Enquiries: The role is responsible for:
    • Responding to group enquiries from all platforms (CVENT, HOTELPLANNER, MYEVENTSCHANNEL)
    • Managing enquiries from shared inboxes
    • Qualifying leads
    • Follow-up and conversion
    • Upselling on existing business (F&B, upgrades, M&E services)
  • Supporting SM & DOS: The position will assist with:
    • Monitoring enquiry funnels, generating reports, and tracking tentative bookings
    • Supporting SM in deploying local tactics and managing a small portfolio of MICE & GROUP agents for new business development
  • Demand Generation: Using on-site tools, the role will prospect new business from:
    • CVENT PLANNER and other business development tools
    • Past/lost business and cross-property business from other Hyatts/Cycas
    • Market research projects as directed by SM (e.g., prospecting new contacts at local universities)
  • Platform Management: The role will also update offers on all platforms and listings, manage the local database, and help generate demand from existing channels.
  • Building Relationships: The candidate will build rapport with agents, frequent clients, event organizers, and sales teams from sister properties.
    • Post Stay Survey, forward thinking approach to understand what went well or wrong during their stay and set foundations for future business.

Why Join Us

About Hyatt Place London City East

Hyatt Place London City East, managed by Cycas Hospitality, occupies a prime position in the bustling district of Aldgate on Whitechapel Road, close to brick lane and minutes from the heart of London's Financial district.

We are an award-winning hotel with a strong compromise on leaving our planet better than we found it. We pride ourselves on delivering not only exquisite culinary experiences but also fostering a connection with our community and the environment. Our commitment to sustainability, local art, and music sets us apart, creating a unique atmosphere that attracts guests from all walks of life.

About Cycas Hospitality

Cycas Hospitality manage the Hyatt Place London City East, under franchise agreement from Hyatt Hotels.

Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners. With a portfolio of more than 50 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations. We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments.

Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns. Our core purpose is to develop and inspire Europe's best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***


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