Collections Representative

1 week ago


UK, UK, United Kingdom CRS Full time

Job Title: Collections Agent

Location: Remote based, UK

( The company does have a London office so if you prefer Hybrid then more than welcome)


About the Collections Agent


My client is a fast-growing direct lender in the UK, incorporated in August 2020. They pride themselves on cutting the red tape, reduce the paperwork, and eliminate the hassle to get small businesses the finance their business needs fast.


They disrupted the market quickly establishing as a quick, efficient, and responsive lender. With a combined 30+ years of industry experience across the Management team they aim to identify the needs of each business and determine the finance that best suits their needs to thrive and grow.

They built a bespoke tech platform which allows for easy and accurate decision making that enables an application, approval and funding to all take place within 1-2 days.


The company culture is refreshing Work hard, have fun, no fast-moving, high growth. It’s a career driven organization with lots of chance to progress and learn along the way whilst being apart of an exciting period of growth


As the Collections Agent your responsibilities and duties will include:


  • Monitor and record cancelled direct debit mandates and failed payments
  • Chase customers who are in arrears, by making daily telephone calls, and sending SMS messages and emails
  • Respond to customer queries and requests for information
  • Discuss payment holidays and payment plans with customers who are experiencing financial
  • difficulty, requesting appropriate information and documentation to support their situation
  • Liaise with third party agencies, insolvency practitioners, Collection agencies and Solicitors
  • Input information such as actions taken, payments received, and account changes on our CRM system


Essential Skills and Competencies of the Collections Agent is:


  • Hands-on Collections and Recoveries experience is essential within the financial services industry (min of 2 years in Financial Services)
  • Strong communicator with clear speech and writing skills
  • Excellent attention to detail
  • Ability to communicate urgency, while working with detailed process requirements
  • Experience in suggesting the right approach/strategy to deal with difficult customers who are in arrears
  • Experience of working and managing the relationship with external partners, eg Collection agencies, Solicitors etc


Personal Qualities:

  • Excited about the prospect of working for an ambitious and fast growing company
  • Confident about the ultimate value of their decisions
  • Highly organised
  • Active learner
  • Effective team player with the ability to work independently, exercise initiative, and take
  • ownership of projects
  • Commitment to continuous improvement
  • Accountability and pride in their work



For more information about Collections Agent please get in touch or to apply send your CV now.



  • UK, UK, United Kingdom Office Collective Full time

    Experienced Police Station RepresentativeAre you an ambitious legal professional looking for a new challenge in a dynamic environment?Our client is a top 50 leading law firm based in the city of London who is now seeking a skilled Solicitor or Experienced Police Station Representative to join their dynamic Business Crime and Regulatory (BCR) team due to...


  • UK, UK, United Kingdom Digital Theatre Full time

    Sales Development Representative - Digital TheatreWho are we?Digital Theatre+ stands at the forefront of English and Drama/Theatre arts education. As the premier on-demand platform for the performing arts, we offer a stunning collection of live performances, behind-the-scenes insights, interviews with industry leaders, and curriculum-linked resources....


  • UK, UK, United Kingdom The West Group Ltd Full time

    Reporting to and taking day to day direction from the customer service team leader, manage customer support tasks and experience. To assist the sales team to achieve quality objectives and business goals.Be aware of customer politics, company and departmental objectives, targets and assist in the delivery of those targets. Support the sales model, workload...


  • UK, UK, United Kingdom Hunter Hughes Recruitment Services Full time

    Territory Account ManagerThe Company:Respected British fashion brand with worldwide presenceDesign and manufacture in London New collections launched at fashion shows including London Fashion WeekKnown for excellent customer service The Role:Home based/field-based role selling designer frames and sunglasses into opticians and retailers across the...

  • Gallery Director

    4 weeks ago


    UK, UK, United Kingdom Curio Careers Full time

    Our client is looking for a Gallery Director for their London Atelier in Mayfair.The London Atelier showcases an expanding collection of limited edition furniture and lighting pieces for a prominent architect and interior designer across Europe and the USA alongside their NYC Atelier over the last 4 years and has been growing ever since.They are looking for...


  • UK, UK, United Kingdom Handle Recruitment Full time

    Calling all immediately available Music Marketing Manager's with International experience!! Fantastic new role to start asap marketing an exciting and varied roster of UK signed acts internationally. Working in a supportive and close-knit team this hybrid role (3 office days) will be fast-paced and varied. Day to day you will be responsible for...

  • Litigation Associate

    2 weeks ago


    UK, UK, United Kingdom Taylor Root Full time

    Litigation Associates NQ - 5 PQE Join a Leading Practice in Group and Class Action LitigationThis prestigious firm excels in group and class action litigation, representing individuals and communities impacted by organizations.With a strong focus on client care, they guide clients through every stage of litigation, offering tailored funding options and media...


  • UK, UK, United Kingdom Forsyth Barnes Full time

    Forsyth Barnes are representing a leading esports organisation looking for a Data Scientist to join the evolving team. As an Esports Data Scientist, you will be responsible for the collecting, storing, cleaning, analysing, visualising, interpreting and modeling data relevant to esports in order to recognise patterns and trends in sports markets.You will...

  • Mortgage Underwriter

    3 weeks ago


    UK, UK, United Kingdom D&R Recruitment Limited Full time

    Mortgage Underwriter – Buy to Let Salary: Up to £50,000 + Amazing Benefits Kent Perks & Benefits: - AXA Private Healthcare - Pension Plan - Bonus Scheme - Social Events - Dress Down Fridays - Free Parking - 50% contribution to David Lloyd membership + much more!This is an excellent role with a lender who has gained a reputation for " a family feel...


  • UK, UK, United Kingdom Greenwood & Partners Recruitment Ltd Full time

    We are currently recruiting on behalf of a leading property managing agent who are looking to recruit an Assistant Building Manager to their on site team at a large commercial asset in the City of Birmingham.Working with a Senior Building Manager the successful candidate will support the delivery of high quality facilities management services for the benefit...

  • Business Manager

    3 months ago


    UK, UK, United Kingdom Totum Partners Full time

    A leading specialist law firm has an exciting opportunity for an experienced Business Manager to join their growing team. The aim of this role is to support in the implementation of strategy and operational excellence within a number of the firm’s legal practice groups, and to co-ordinate this with the firm’s overall strategic objectives.Key...


  • UK, UK, United Kingdom NRL Full time

    Property Management Surveyor Location: Birmingham Job Description Job purposeAs a Property Management Surveyor at HS2 you will have a key role in the effective and efficient management of property acquired by HS2 Ltd. Reporting relationships Titles of all direct reports to this job:NoneTitles of all direct reports to the same line manager:Property...


  • UK, UK, United Kingdom Meet Full time

    Looking for exciting studies to work on? Working from home availability? Want to work for prestigious and well established Pharma company? If you said yes to all three, then this role is for you!Job DescriptionThe Role & DepartmentAs the Contractor, Senior Clinical Data Manager, you will be operationally responsible for tasks within the planning, start-up,...

  • Group Brand

    1 month ago


    UK, UK, United Kingdom Home House Collection Full time

    O U R V A L U E SConvivial: We do our utmost to create a lively, friendly, sociable and enjoyable atmosphere for our members and their guests. Make all guests feel like rock stars! Unique: We identify and celebrate individuality. We understand that each team member is one of a kind and encourage individual personalities to shine through. Family: We are a...

  • Revenue Manager

    3 weeks ago


    London, UK, UK, United Kingdom Career Legal Full time

    This is an international law firm with a diversified business practice. The firm is one of the largest grossing law firms in the US and globally and its lawyers represent a wide range of commercial, industrial and financial enterprises, both publicly and privately held.They are now looking to recruit International Revenue Manager; this role will lead the...


  • UK, UK, United Kingdom GKR Scaffolding Ltd Full time

    GKR Scaffolding is looking for ambitious graduates to join their 2-year programme in Scaffold Design Engineering.This is a unique opportunity to learn a specialist area of Temporary Works Engineering that is in high demand within the construction industry.Based at Tower Bridge, the GKR design team work on complex and iconic projects in the heart of London....


  • UK, UK, United Kingdom Career Moves Group Full time

    Location: London (Hybrid)Length: 6 Months (possible extension) Rate: £51.90 p/h PAYE (Approx. £107K per annum)My client is one of the biggest tech companies in the world. They are looking for an experienced Technical Program Manager to join their team. The ideal candidate will have a strong background in managing technical programs and projects across...

  • Designer

    3 weeks ago


    UK, UK, United Kingdom HERA Clothing Full time

    Role: Designer Function: ProductResponsibility: Responsible for designing the apparel collection from concept to completionReports to: CEOLocation: Cheltenham HQ Compensation: Competitive salary + Company benefits Our background...HERA...


  • UK, UK, United Kingdom Harnham Full time

    IMPACT AND EVALUATION MANAGER UP TO £45,000LONDONAre you a seasoned research professional with a passion for driving social impact? Our client is seeking an experienced Impact and Evaluation Manager to play a pivotal role in their mission to enhance the future of education. This is a great opportunity to lead cutting-edge research projects, build...

  • Sales Advisor

    2 weeks ago


    UK, UK, United Kingdom SLS Recruitment Ltd Full time

    Sales Assistant - Immediate Start Our client is currently recruiting for sales and customer service advisors to start immediately in their London office due to their recent expansion and high client demand. Dealing with all aspects of our client's sales, customer service and promotions campaigns, these are varied roles requiring dedication, flexibility...