IT Operations Analyst

3 weeks ago


Salford UK, Greater Manchester, United Kingdom Matchtech Full time

Operations Analyst

Active SC level clearance would be advantageous

£450pd inside IR35

Salford, UK


Shift pattern is 2 day-shifts, 2 night-shifts with 4 rest days.

Shift duration is 12 hours (including break times) - day shift runs from 07:00 to 19:00 and night shift from 19:00 - 07:00.


Matchtech are currently supporting our Central Government who are seeking an Operations Support Analyst assignment, on an initial 6 month contract.


The ideal candidate will have a recent background using enterprise monitoring tools to monitor infrastructure, network and applications for alerts and events that could impact the services for users. Raising incidents in a Service Management toolset, logging and initiating necessary resolution activities. Providing support to incident and problem resolution activities, regularly engaging with other teams and/or suppliers to ensure service performance, availability and security is maintained in line with agreed SLAs Tracking incidents. Using service management tools, and producing supporting reports/data as required and understanding and adhering to ITOC and ITIL (IT Infrastructure Library) event, incident and problem management policies, procedures, OLAs and SLAs


Essential skills:

  • good interpersonal skills, with an ability to communicate effectively and professionally
  • ability to work as part of a team and to engage effectively with suppliers and customers
  • knowledge of networks, operating systems, middleware, and applications, with a willingness to learn new technologies and maintain industry knowledge

Desired skills:

  • performing a similar role within the Civil Service or at other organisations
  • understanding and / or experience of adhering to ITIL v3 / v4 service management processes and procedures
  • using an enterprise monitoring toolset to monitor infrastructure, network and applications
  • using a Service Management toolset to log and update service incidents


To apply, please submit latest CV for review



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