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Operations Administrator

4 months ago

StratforduponAvon, Warwickshire, United Kingdom Iliffe Media Publishing Full time

Who we are:

We are a leading furniture supplier to wholesale and high street retailers. Established in 2003, our company has continually grown stronger both financially and professionally. We currently ship over 1,750 containers of furniture annually to the UK, Europe, and Dubai. Our team comprises 30 employees, with offices located in Vietnam, Brazil, and Malaysia, and our central hub based in the UK.

We are hiring:

Operations Administrator

What you’ll be doing- overview of the role:

  • ?To provide comprehensive account support to the operations / accounts teams, ensuring that tasks are undertaken accurately and to company timescales to drive overall performance in the business unit,
  • Oversee allocated Customer’s accounts and build relationships,
  • Customer visits / meetings,
  • Orders - processing all orders-related paperwork,
  • Handling customers requests,
  • Utilise and upload data to Customer systems/database ie GXS,Extranet,
  • Collating data from all relevant teams to update and manage customer schedules/critical paths and feeding back as appropriate to the customer/team,
  • Monitoring quantities of components,
  • Ordering labels for specific customers,
  • Collating debit notifications of reworks and return information,
  • Build your own customer relationship with Occasional travel to meet,
  • Effectively support the Accounts team,
  • Keeping office tidy,
  • Attend weekly progress meetings with the product development team for your customers.

What you’ll need to know:

  • Computer literate,
  • Systems knowledge especially SAP, Excel & MS Office,
  • Analytical & Numerical skills,
  • Written and verbal communication skills,
  • Knowledge of business principles and core objectives,
  • Excellent admin and organisational ability,
  • Interest in commercial issues.

What you’ll need to show:

  • Strong team working skills- Help and support other colleagues where required,
  • Identifies and uses all available resource to deliver success,
  • Accuracy and attention to detail process and systems,
  • Positive approach to building relationships with suppliers, customers, and team with a will to deliver great service,
  • Proactive approach, suggests ideas to improve our way of doing things,
  • Takes every opportunity to communicate relevant information in a clear manner,
  • Manages ambiguity and adapts to changing priorities effectively,
  • Open to change, flexible, seeking to drive out inefficiencies, Implements improvements successfully in their role,
  • Ensures that reports are accurate and timely and enables others to make decisions easily,
  • Have an understanding of the product lifecycle,
  • Passionate about furniture and customer service,
  • Keen to meet individual and company targets and working on and meeting deadlines,
  • Ability to work under pressure and in a highly fast paced environment,
  • Demonstrates managing workload efficiently.

What we offer:

  • An opportunity to make a difference in the supply chain of the furniture industry,
  • A fast-paced, creative and fun office environment.