Facilities Services Assistant

5 days ago


UK, UK, United Kingdom Owen Reed Full time

Role: Facilities Services Assistant

Location: Liverpool Street

Hours: 8am to 5pm

Salary: Competitive


The Facilities Assistant is responsible for, facilities and office services. Providing an efficient and professional service to attorneys and staff.


Duties & Responsibilities


This list is not exhaustive and may be supplemented and changed as necessary.


Facilities


  • Supporting the Facilities Coordinator / Supervisor as and when required regarding vendor management and Soft Service Support.
  • Assist with contractor access arrangements, coordinating with building security. Including pass management and Health & Safety induction coordination.
  • Supporting the Facilities Coordinator / Supervisor as and when required regarding internal moves and changes.
  • Undertake regular floor walks, checking areas for security, general condition, and cleaning. Report any issues to appropriate department, including urgent requests to Building Maintenance.
  • Monitoring stock levels of stationery and ergonomic equipment
  • Administration
  • Assist with departmental administration - Proactively note, record and action issues as they arise connected with Facilities operations and invoice processing.
  • Upkeep and review of Manuals, Handbooks, Guidance notes, floorplans etc.
  • As and when required cover Facilities Helpdesk - Monitor and respond to Facility Helpdesk e-mails or telephone queries in professional, timely and appropriate manner. Where needed take appropriate action or register issue. Communicate with users to ensure they are aware of their request status.
  • Report any technical and software issues; liaise with appropriate person or department for technical assistance.
  • Communicate effectively with other departments, such as catering, IT, AV, facilities.
  • Be aware of basic procedures, main contractors/suppliers, and all external key contacts.


Education, Work Experience, Skills


  • Exceptional customer service orientation.
  • Excellent telephone etiquette.
  • Excellent verbal and communication skills.
  • Reliability, commitment and punctuality.
  • Maintain flexibility with work assignments and schedule.
  • Ability to handle multiple priorities, meet deadlines and work well under pressure.
  • Ability to communicate and work effectively with clients and all levels of employees.
  • Professional attire and demeanour.
  • Ability to maintain confidentiality.
  • Ability to work as part of the support services network.

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