Operations Host

**Operations Host (Aether Private Terminal)**

**Based at Manchester Airport**

**Permanent Contract - Full Time & Part Time available**

**£26,448.61 per annum (plus shift allowance)**

**Why MAG?**

Recruiting now for our exclusive new private terminal Aether (previously known as PremiAir) at Manchester Airport.

Positioned in a contemporary, self-contained, private space, completely away from the main airport terminal, Aether elevates every sense of the airport journey, even the functional, including check-in, security and private parking. Designed with meticulous attention to detail, Aether boasts a curated menu, panoramic runway views, and dedicated staff attending to guests’ needs.

Aether is MAG’s most premium guest journey. You will be an integral part of delivering a seamless, effortless, and elevated 5* travel experience. This is a once in a career opportunity to be part of the launch journey and bring the Aether brand to life

**The role**:
The role of Host (Operations) is multiskilled and varied. You will be interacting with our guests from kerb to gate and gate to kerb, including check-in, baggage, security, and chauffeuring duties, collaborating with stakeholders such as control authorities, to maintain a safe and secure environment for guests, colleagues, and the public.

Duties include:

- Carry out a multi-stage Aether check in process.
- Checking travel documents, dangerous goods and tagging hold luggage in accordance with individual airline Standard Operating Procedures.
- Screening and searching of intending passengers and luggage using x-ray equipment and body scanner.
- Provide a chauffeuring service to ensure the safe transportation of guests and belongings / luggage to and from gate or hand off point in accordance with airside driving standards and gate protocols (training will be provided)
- Working with our baggage handling service partner, transporting and hand off of hold luggage in accordance with individual airline Standard Operating Procedures.
- Presentation of international arriving guests and baggage for Border Force verification.
- Undertake patrols by foot or vehicle of airport premises and periphery
- Cleaning, refuelling and conducting physical searches of vehicles between movements
- Covering Front of House as required to ensure continuity of the operation and service delivery

A full job description is available on request and will be issued prior to interview.

Mix of early and late shifts - earliest start time from 3:30am with latest shifts finishing at 10pm.

**What will make you successful in the role?**

No previous security knowledge required as full training will be provided together with on-the-job coaching, however you do need to be able to:

- Demonstrate outstanding experience in a customer focused environment
- A focus on attention to detail
- Ability to work in a team or unsupervised
- Hold a clean & valid UK Driving Licence
- Good Numerical and Literacy skills
- Excellent communication skills
- Have colour perfect vision
- A second language would be advantageous in order to communicate with a wide range of customers, but not essential
- Have resided continually in the UK for the last 3 years to be able to obtain Counter Terrorism Clearance

**Benefits**:
As a MAG employee you will have access to some great benefits including;
- Free on-site parking whilst on duty
- Access to our reward portal with discounts and savings
- 24hour Employee Assistance Programme
- On-site discounts
- MAG Pension scheme which doubles your contribution
- Discounts on tram and train travel to work
- Discounts on MAG products such as Escape Lounges and holiday parking at our Airports
- Fantastic career development opportunities
- Full uniform provided in training
- 4 weeks free public transport once employed

**How do I apply?**

**Equal Opportunities & Reasonable Adjustments**

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

**Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity**

**Job Types**: Full-time, Part-time, Permanent

Pay: £12.33 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Free or subsidised travel
- Free parking
- On-site parking

Schedule:

- Day shift
- Night shift

Work Location: In person