Host

2 weeks ago

Manchester, United Kingdom The Cut & Craft Manchester Full time

The Cut & Craft is a group of independently owned and operated British steak restaurants

specialising in crafting luxurious and memorable dining experiences. It currently operates two premium and busy sites in York and Leeds City Centre.

We are opening a new flagship site in the heart of Manchester City Centre. The Cut & Craft will be housed in a historic Grade II* listed building on Moseley Street.

A Cut & Craft host is usually the first and last point of contact to the guest and vital in creating that first and never-ending last impression.

Hosts should be welcoming, friendly and helpful. Hosts are required to champion the booking system and the The Cut & Craft service criteria. The purpose of the role is greeting guests, deal with enquiries, answering telephones and take bookings both face to face and over the telephone.

**Department**
Front of House

**Line Manager & Key Relationships**
Restaurant Manager, Guest Experience Manager, Assistant General Manager and General Manager

**Key Competencies**
Presentation, Communication Skills, Excellent Telephone Manner, Friendly and Attentive.

**AREAS OF RESPONSIBILITY**

**Answering Telephones**

Answering telephones to the company standard, being friendly, polite and helpful.

**Taking and Handling Reservations/ Enquiries**

Hosts will be fully trained on how to use the booking system. You will be expected to make reservations and answer guest enquiries in relation to bookings.

**Assist the Guest Experience Manager**

You will often be required to assist the Guest Experience Manager (GEM) in any upcoming events / pop-ups.

**Assistance in the Restaurant during service**

Assisting servers and management staff during peak business hours such as helping to relay and set tables.

**Champion Service for The Cut & Craft**

Hosts are often the first and last encounter a guest has with our brand. Its therefore vital that all hosts champion Cut & Craft Service and are always presentable, genuine and friendly.

**Why The Cut & Craft?**

As a member of the team at The Cut & Craft you will join a team of passionate, guest obsessed and like-minded individuals who all share the same passion for hospitality, elevated service and a never-ending desire to succeed.

Industry leading pay and guaranteed service charge per hour

Additional Tronc on top of your wages, paid every 4 weeks. Full time staff can expect anything up-to an additional £75

Christmas Incentives

Guaranteed Birthday and the following day off work.

Discounts at high street retailers

Social events, outings and an annual business ball like no other

Access to our training hub with an array of courses so you can advance your knowledge and passion

Staff Discounts

In house incentives with the potential of cash bonuses

Opportunity for career progression - 90% of our teams have been promoted within.

**Job Types**: Full-time, Part-time, Permanent

**How to apply?**

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.50-£13.71 per hour

Expected hours: 16 - 48 per week

Additional pay:

- Tips

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Store discount

Schedule:

- Weekend availability

Application question(s):

- Are you available to start from the 1st April 2025?
- Can you commit to 3 weeks full time training from the 1st April 2025?

Work Location: In person

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