Telephone Software Support Advisor

2 weeks ago


Wednesbury, United Kingdom Tudor Employment Limited Full time

Do you have a technical background? Read on

Tudor Employment are recruiting a Telephone Software Support Advisor for our client based in Cannock, WS11. The location is well serviced by public transport links from Walsall, Bloxwich and Birmingham.

You will join a well-established company that has sustained growth over 27 years as one of the leading software companies in the beauty, wellness, and training environment.

This is a permanent role.

Are you the right person for this role? Key attributes of the Telephone Software Support Advisor are:

- Solid IT/technical knowledge, preferably in SDQ though not essential
- Experience of high-volume query handling
- Demonstrate a brilliant troubleshooting ability
- A true passion for customer service

What will I be doing? Key duties of the Telephone Software Support Advisor will include:

- Build and maintain successful relationships with the client base
- Log notes of queries in an accurate manner
- Investigate and resolve basic software issues
- Provide telephone training to clients using remote access tools
- Identify priority issues and escalate to management
- Monitor support calls via the helpdesk to ensure a timely resolution
- Develop technical and investigative skills

What are the hours of work?

This is a full-time vacancy, working Monday-Friday 9:00AM-5:30PM with Saturdays on a rota basis.

What is the rate of pay?

The Telephone Software Support Advisor will be paid between £23,000 - £27,000 dependant on experience.

What employee benefits are on offer? The Telephone Software Support Advisor can expect the following perks:

- Excellent opportunities for progression and development
- Takeaway lunches
- Positive and friendly working environment
- Generous holiday entitlement
- Profit share bonus scheme
- Discounts including mobile phones, investments and wellbeing

How do I apply?

If you are interested in applying, please call 01922 725445 and speak to Naomi (extension 1013) or Jay (extension 1019), citing reference TEAPRETSA/06.

INDC

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£27,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

Work Location: One location

Reference ID: TEAPRETSA/06



  • Wednesbury, United Kingdom The Trade Centre Group PLC Full time

    **Aftersales Call Advisor** The Trade Centre Group has a fantastic opportunity for an Aftersales Call Advisor to join the UK’s largest independent used car supermarket. We are looking for motivated and professional individuals who strive for the very best level of service in all aspects of work. **Company Benefits** - 22 days holiday entitlement - Extra...


  • Wednesbury, United Kingdom Tudor Employment Limited Full time

    Do you have customer service experience in a fast-paced environment? We at Tudor Employment are thrilled to be recruiting for a Customer Relations Advisor on behalf of our prestigious client based in Wednesbury. The client is one of the nation’s largest discount retailers, with 850 stores across the UK and 16,000 staff. Having newly acquired an online...


  • Wednesbury North, United Kingdom Bristow & Sutor | Credit Style | Debt Recovery Plus Full time

    As a leader in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years’ supporting hundreds of local authorities and Transport for London. You will be joining Bristow & Sutor during an exciting time to become part of a team that contribute to achieving our visions for the future. We have made our...

  • Hr Advisor

    4 weeks ago


    Wednesbury, United Kingdom Next Generation Full time

    Working hours for the HR Advisor: * Monday – Friday 7.30am – 4.00pm What’s on offer for the HR Advisor: * Competitive salary up to £37,000 p.a. (DOE) * 34 days holiday (including bank holidays) * Employee Assistance Programme * Free parking * Free drinks * Pension Scheme * Death in service x2 annual salary * Staff referral programme * Development...


  • Wednesbury, United Kingdom Dreams LTD Full time

    With over 30 years' experience and a genuine passion for sleep, we're Britain's leading bed specialist, providing customers with everything they need for a great night's sleep. We are the current National Bed Federation Retailer of the Year as well as the official sleep partners of Team GB and Paralympics GB. We are currently recruiting for multiple Part...

  • Hr Advisor

    1 week ago


    Wednesbury, United Kingdom Next Generation Full time

    Working hours for the HR Advisor: * Monday – Friday 7.30am – 4.00pm What’s on offer for the HR Advisor: * Competitive salary up to £37,000 p.a. (DOE) * 34 days holiday (including bank holidays) * Employee Assistance Programme * Free parking * Free drinks * Pension Scheme * Death in service x2 annual salary * Staff referral...


  • Wednesbury, United Kingdom Dreams Ltd Full time

    With over 30 years' experience and a genuine passion for sleep, we're Britain's leading bed specialist, providing customers with everything they need for a great night's sleep. We are the current National Bed Federation Retailer of the Year as well as theofficial sleep partners of Team GB and Paralympics GB.We are currently recruiting for multiple Part Time...

  • HR Advisor

    2 weeks ago


    Wednesbury, United Kingdom SF Group Full time

    HR Advisor Ref code: CWD99097066 Human Resources £32k - 35k per year Wednesbury, West Midlands, England Permanent Office Based SF Recruitment are currently working with a growing business who believe in development of their people. My client are looking for an experienced HR Advisor to join their team. You will be the first point of contact for all HR...

  • Hr Advisor

    7 days ago


    Wednesbury, United Kingdom Next Generation Full time

    Working Hours Monday – Friday 7.30am – 4.00pm What's on offer for the HR Advisor Competitive salary up to £37,000 p.a. (DOE) 34 days holiday (including bank holidays) Employee Assistance Programme Free parking Free drinks Pension Scheme Death in service x2 annual salary Staff referral programme Development opportunities Overview Next Generation is...

  • Travel Money Advisor

    2 weeks ago


    Wednesbury, United Kingdom Eurochange Full time

    **Do you have a passion for sales?** **Do you enjoy achieving targets?** **Do you put the customer at the heart of every transaction?** **Do you have a confident and charismatic personality?** If the answer to all of the above is ‘YES’, then now is a great time to be a part of our award-winning team. We are on the look-out for target driven, sales...