Telephone Software Support Advisor
2 weeks ago
Do you have a technical background? Read on
Tudor Employment are recruiting a Telephone Software Support Advisor for our client based in Cannock, WS11. The location is well serviced by public transport links from Walsall, Bloxwich and Birmingham.
You will join a well-established company that has sustained growth over 27 years as one of the leading software companies in the beauty, wellness, and training environment.
This is a permanent role.
Are you the right person for this role? Key attributes of the Telephone Software Support Advisor are:
- Solid IT/technical knowledge, preferably in SDQ though not essential
- Experience of high-volume query handling
- Demonstrate a brilliant troubleshooting ability
- A true passion for customer service
What will I be doing? Key duties of the Telephone Software Support Advisor will include:
- Build and maintain successful relationships with the client base
- Log notes of queries in an accurate manner
- Investigate and resolve basic software issues
- Provide telephone training to clients using remote access tools
- Identify priority issues and escalate to management
- Monitor support calls via the helpdesk to ensure a timely resolution
- Develop technical and investigative skills
What are the hours of work?
This is a full-time vacancy, working Monday-Friday 9:00AM-5:30PM with Saturdays on a rota basis.
What is the rate of pay?
The Telephone Software Support Advisor will be paid between £23,000 - £27,000 dependant on experience.
What employee benefits are on offer? The Telephone Software Support Advisor can expect the following perks:
- Excellent opportunities for progression and development
- Takeaway lunches
- Positive and friendly working environment
- Generous holiday entitlement
- Profit share bonus scheme
- Discounts including mobile phones, investments and wellbeing
How do I apply?
If you are interested in applying, please call 01922 725445 and speak to Naomi (extension 1013) or Jay (extension 1019), citing reference TEAPRETSA/06.
INDC
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£27,000.00 per year
**Benefits**:
- Employee discount
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
Work Location: One location
Reference ID: TEAPRETSA/06
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