Customer Systems Implementation

2 weeks ago


Thames Ditton, United Kingdom SHL Full time

**Vacancy Name**

Customer Systems Implementation & Training Specialist

**Requisition No**

VN3420

**Time Type**

Full Time

**Location**

Thames Ditton Office

**Additional Location**

**Country**

United Kingdom

**CSIT job post - 86% inclusive writing.**

**_Put your technology skills to work at SHL and help us revolutionize the workplace_**
**_SHL, People Science. People answers._**

Do you thrive on interactions with customers and finding solutions to problems? SHL is an award-winning HR-Tech organisation with global customers across a variety of sectors. We are looking for a **Customer Systems Implementation & Training Specialist** to on-board our customers and provide training on the use of our platforms. If you have a positive attitude with a strong customer service focus this could be the perfect role for you.
A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there’s no better time to become a part of something transformational. Hybrid working is available.

**What you will be doing**:

- Delivering quality training and presentations to customers in the use of SHL’s online platforms either via webinar, one to one calls or meetings.
- Once established, you will have a sound knowledge of all SHL online platforms & products, providing guidance on first-rate customer deployment.
- Reviewing and developing training course content and associated documentation (assisting with translation work if applicable).
- Configuring new SHL online accounts in line with customers’ requirements and make recommendations for new site implementations.
- Action update requests and monitor and administer global mailboxes, system training courses and bookings.
- Collaborating with colleagues and Subject Matter Experts, to create and maintain training support material for clients and employees.

**What we are looking for from you**:

- Essential:_
- Experience in a customer service role, perhaps with some technical support experience.
- Excellent communications.
- Able to find solutions, thinking outside the box.
- Desirable:_
- Some training delivery experience helpful although training provided.
- Willingness to take ownership of tasks.
- A second European language.

Get in touch:
**About Us**
- We unlock the possibilities of businesses through the power of people, science and technology.
- We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
- When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

**What SHL can offer you**

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL)
- Employee benefits package that takes care of you and your family.
- Support, coaching, and on-the-job development to achieve career success
- A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL)
- The ability to transform workplaces around the world for others.



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