Customer Systems Implementation and Training

1 week ago

Thames Ditton, United Kingdom SHL Full time

**The Role**:
You will be accountable for on-boarding customers from order point through to delivery and initial use. You will provide training to both internal and external customers using SHL’s online platforms via webinar, telephone, or face to face. You will configureand activate new SHL Talent Assessments sites for customers and action updates to existing customers in line with SHL’s Go to Market strategy. The aim is to provide a high level of customer service at all times.
**Key Accountabilities**:

- Delivering quality training and presentations to customers in the use of SHL’s online platforms either via webinar or on one to one calls or meetings.
- Ensuring you have a sound knowledge of all SHL online platforms & products, developing knowledge around their use & functionality and providing guidance on best practice customer deployment.
- Reviewing and developing training course content and supporting documentation (assisting with translation work if applicable).
- Configuring new SHL online accounts in line with customers’ requirements and making configuration recommendations for new site implementations based on customer requirements.
- Actioning update requests and monitoring and administering global mailboxes, system training courses and bookings and offering recommendations to common problems.
- Adhering to well established processes
- Delivering a high level of work in line with agreed Key Performance Indicator’s (KPI’s) and Service Level Agreements (SLA’s).

**Required Experience**:
You will be fluent Mandarin and English languages and to be successful in this role you are likely to have some experience in a customer support or customer service role and/or perhaps with some technical support experience. You might have some training deliveryexperience although training can be provided, however, it is essential to have excellent written and verbal communication.
You will be good at finding solution to problems, think outside the box and have a willingness to take ownership for tasks and challenges. You will have a positive, upbeat attitude and strong customer service focus and desire to contribute meaningfully to theteam. Full training will be offered.

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