QA - Customer Care
3 days ago
Role: QA - Customer Care
**Salary**: £22,000 P/A
Location: Maidstone
Work Pattern: Mon-Fri (08:00-16:30)
Work Type: Full-time - Permanent
Job Overview:
Duties & Responsibilities:
- Investigate and resolve customer complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products.
- Maintain thorough and accurate customer service records.
- Keep confidential records and financial information private and secure.
- Learn how to use database systems and technology to deliver great customer care.
- Liaise with company suppliers to arrange collections, investigations and credits from complaints or product recalls that have arisen.
- Communicate with customers about their orders, including any delays or changes in delivery.
- Communicate to customers details of any product recall notifications.
- Friendly, patient and able to work in a fast-paced environment.
- Able to work on your own initiative and as part of a team
- Excellent communication and listening skills
- Accurate record-keeping
- Ensure Company regulations and procedures are implemented
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