Customer Experience Specialist

2 days ago


Thames Ditton, United Kingdom SHL Full time

**Vacancy Name**

Customer Experience Specialist

**Requisition No**

VN3280

**Time Type**

Full Time

**Location**

Remote-Thames Ditton

**Additional Location**

**Country**

United Kingdom

**Join a community that is shaping the future of work SHL, People Science. People Answers.**

Do you have a natural flair for and interest in Customer Service and would like to develop your career in this field? At SHL we are passionate about people. We are continually innovating to provide award winning solutions for our customers. If you enjoy speaking with customers and finding solutions to both technical and product queries, a role as a Customer Experience Specialist at SHL would be an excellent next step in your career.
A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there’s no better time to become a part of something transformational.
**Fluent English and a second European language is essential for this role - Italian, Dutch, German Norwegian, Swedish or Finnish.**

**What you will be doing**:

- Provide a high level of customer service and sales support to internal and external customers and be accountable for presenting a consistent 'face of SHL’ to the customer.
- To maximise on all sales opportunities coming into the Global Customer Service Centre (GCSC) client business.
- Look for potential revenue streams and feed back to management for ways to increase revenue and update SHL processes.
- Manage accounts of small and medium enterprise (SME) companies.

**What we are looking for from you**:
Essential:

- Excellent people skills; excellent written & oral communication skills.
- Fluency in English with a second European language (Italian, Dutch, German or Nordic languages preferred).
- Effective time management and experience of working to time frames.
- Ability to build relationships and work well across functions.
- Great customer facing techniques and duty to remedying issues promptly.

Desirable:

- Experience of working in a customer-facing role.
- Experience in a contact center environment preferred however not essential.
- Degree educated preferred however not essential.
- Strong written and verbal communication
- Be able to work under pressure working to agreed targets.

**Get in touch**:
**About Us**
- We unlock the possibilities of businesses through the power of people, science and technology.
- We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
- When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

**What SHL can offer you**
- Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL)
- Employee benefits package that takes care of you and your family.
- Support, coaching, and on-the-job development to achieve career success
- A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL)
- The ability to transform workplaces around the world for others.



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