Customer Engagement Manager
5 days ago
Job DescriptionFind purpose in each day while contributing to a workplace revolution SHL, People Science. People Answers. Join SHL in redefining the $10B Talent Intelligence market, unlocking new opportunities for growth and innovation. As organizations worldwide look to identify the skills of the future and the impact of AI, SHL can offer its clients end-to-end, data-driven workforce insights that power smarter people outcomes.Are you passionate about helping customers achieve their goals through data-driven insights? As our newly appointed Customer Engagement Manager you’ll ensure clients experience the full value of our solutions through proactive engagement, strategic collaboration and measurable results. Join us and make a direct impact on how global organizations unlock the power of their people.An excellent benefits package is offered in a culture where career development, collaboration and diversity and inclusivity are all intrinsic to who we are. There’s no better time to be part of something transformational. Hybrid working is available.What You’ll Be DoingDrive solution adoption and value realization across assigned customer accounts.Build relationships with key stakeholders to align SHL solutions to business outcomes.Conduct onboarding, value reviews, and usage assessment in partnership with internal teams.Act as a customer advocate, ensuring timely resolution of product and support issues.Monitor usage data to identify trends and proactively mitigate churn risks.Partner with Account Directors on renewal readiness and upsell opportunities.Deliver structured engagement plans that track customer success metrics.Create executive-ready reports and presentations that demonstrate ROI.What we’re looking for:EssentialFluent Italian and English language (written and spoken)Customer success or account management experienceStrong stakeholder and relationship management skillsExcellent communication and presentation abilitiesExperience using CRM platforms (Salesforce preferred)Desirable:SaaS or HR tech industry experienceAnalytical and data-driven mindsetStrategic problem solver and self-starterCollaborative team playerApplicants must have the right to work in the country of application. #CareersAtSHL #SHLHiringTalent #HybridRole #EnterpriseSalesJobs #CustomerEngagemetManager #SaaSLeadership #JobOpportunities #CareerOpportunities #CustomerEngagmentAbout UsWe unlock the possibilities of businesses through the power of people, science and technology.We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.What SHL Can Offer YouDiversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL )Employee benefits package that takes care of you and your family.Support, coaching, and on-the-job development to achieve career successA fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL )The ability to transform workplaces around the world for others.SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.
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Manager, Customer Engagement
3 days ago
Thames Ditton, Surrey, United Kingdom SHL Full timeJob Description Technology…...or technology that breathes life into work? SHL, People Science. People Answers. Join SHL in redefining the $10B Talent Intelligence market, unlocking new opportunities for growth and innovation. As organizations worldwide look to identify the skills of the future and the impact of AI, SHL can offer its clients end-to-end,...
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Customer Engagement Manager
5 days ago
Thames Ditton, United Kingdom SHL Full timeJob DescriptionFind purpose in each day while contributing to a workplace revolution! SHL, People Science. People Answers. Join SHL in redefining the $10B Talent Intelligence market, unlocking new opportunities for growth and innovation. As organizations worldwide look to identify the skills of the future and the impact of AI, SHL can offer its clients...
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Engagement Manager
3 days ago
Thames Ditton, Surrey, United Kingdom SHL Full timeSHL, People Science. Join SHL in redefining the $10B Talent Intelligence market, unlocking new opportunities for growth and innovation. As organizations worldwide look to identify the skills of the future and the impact of AI, SHL can offer its clients end-to-end, data-driven workforce insights that power smarter people outcomes. Are you passionate about...
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Engagement Manager
5 days ago
Thames Ditton, Surrey, United Kingdom SHL Full timeSHL, People Science. Join SHL in redefining the $10B Talent Intelligence market, unlocking new opportunities for growth and innovation. As organizations worldwide look to identify the skills of the future and the impact of AI, SHL can offer its clients end-to-end, data-driven workforce insights that power smarter people outcomes. Are you passionate about...
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Engagement Manager
3 days ago
Thames Ditton, Surrey, United Kingdom SHL Full timeTechnology…...or technology that breathes life into work? SHL, People Science. Join SHL in redefining the $10B Talent Intelligence market, unlocking new opportunities for growth and innovation. As organizations worldwide look to identify the skills of the future and the impact of AI, SHL can offer its clients end-to-end, data-driven workforce insights...
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Customer Engagement Manager
5 days ago
Thames Ditton, Surrey, United Kingdom SHL Full timeJob Description Find purpose in each day while contributing to a workplace revolution! SHL, People Science. People Answers. Join SHL in redefining the $10B Talent Intelligence market, unlocking new opportunities for growth and innovation. As organizations worldwide look to identify the skills of the future and the impact of AI, SHL can offer its clients...
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Technical Customer Support Finnish or Dutch or
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Thames Ditton, United Kingdom Brook Street Full time**Technical Customer Support (ITALIAN OR FINNISH OR DUTCH)**Are you someone that wants to help businesses thrive?** **Do you have great Customer Service experience and are fluent in ITALIAN, FINNISH, OR DUTCH?** **Benefits** " Salary - 25K based + 20% Annual Bonus " Free onsite parking " Modern Office Space " 25 Days holiday + Christmas off " A culture...
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Project Manager
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Thames Ditton, United Kingdom SHL Full timeSHL offer support across the entire employee life cycle, engaging HR and leaders from Finance, IT, Sales and other organisational teams. As a result, we help executives improve business performance by realising the value and potential of people. As part of integrated solutions SHL helps organisations assess, select and develop the right people for the right...
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Customer Experience Specialist
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Thames Ditton, United Kingdom SHL Group Ltd Full time**Join a community that is shaping the future of work! SHL, People Science. People Answers. ** Do you have a natural flair for and interest in Customer Service and would like to develop your career in this field? At SHL we are passionate about people. We are continually innovating to provide award winning solutions for our customers. If you enjoy...
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Customer Experience Specialist
3 days ago
Thames Ditton, United Kingdom SHL Full time**Vacancy Name** Customer Experience Specialist **Requisition No** VN3280 **Time Type** Full Time **Location** Remote-Thames Ditton **Additional Location** **Country** United Kingdom **Join a community that is shaping the future of work! SHL, People Science. People Answers.** Do you have a natural flair for and interest in Customer Service and...
